Bilingual Call Center Ops Supervisor - Healthcare

Med-Metrix; Pasig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Day 1 HMO with dependents covered

Clothing Allowance

Free Lunch Daily

Paid Time Off

Training and Staff Development

Employee Engagement Activities

Opportunities for Internal Mobility

Job summary

Med-Metrix in the Philippines is seeking an Operations Supervisor, bilingual in Spanish and English, to hire, train, and coach agents in our healthcare call center. You will monitor performance, manage daily activities, and ensure adherence to policies while maintaining HIPAA compliance.

This role requires strong leadership, excellent communication, and the ability to work onsite during US hours. Competitive benefits are offered including health coverage, training, and opportunities for

Qualifications

• Bachelor’s degree or equivalent with 2–4 years of related experience.
• At least 2 years’ experience as a Supervisor in a call center handling healthcare.
• Bilingual: Spanish and English.
• Proficiency in Excel and PowerPoint.
• Strong leadership and communication skills.

Responsibilities

• Organizes, directs, and monitors daily activities of customer service representatives.
• Distributes workload to customer service team; monitors and reviews performance.
• Monitors service calls; provides feedback to agents as needed.
• Monitors productivity; completes employee evaluations.
• Interviews, trains, motivates, and rewards customer service representatives.
• Maintains HIPAA and PHI confidentiality; adheres to policies.

Skills

Bilingual: Spanish & English

Leadership

Interpersonal skills

Organizational skills

Education

Bachelor's degree or equivalent

Two to four years related experience

Tools

Excel

PowerPoint

Job description

Med-Metrix in the Philippines is seeking an Operations Supervisor, bilingual in Spanish and English, to hire, train, and coach agents in our healthcare call center. You will monitor performance, manage daily activities, and ensure adherence to policies while maintaining HIPAA compliance.

This role requires strong leadership, excellent communication, and the ability to work onsite during US hours. Competitive benefits are offered including health coverage, training, and opportunities for