Spanish Account Team Lead - On-site (Taguig) | HMO & Bonuses

TASQ Staffing Solutions; Taguig; Sur place; PHP 558 000 - 781 200; Plein temps

Avantages offerts par ce poste

Health Maintenance Organization (HMO) coverage

Quarterly performance bonuses

24 leave days per year

Résumé du poste

A staffing solutions company in Taguig is seeking a Spanish Account Team Lead to manage and coach a team of customer service agents. This role requires a minimum of 4 years in customer service, previous leadership experience, and proficiency in Spanish. The position includes benefits like HMO coverage, performance bonuses, and 24 leave days per year. Applicants must be ready to work on-site and start immediately.

Qualifications

• Minimum 4 years of customer service experience in BPO/BPM.
• Previous experience as a team lead for Spanish-speaking agents.
• Ability to start immediately and work on-site.

Responsabilités

• Manage teams by handling resource planning and performance management.
• Provide coaching and support to team members.
• Address user/customer escalations and resolve concerns.
• Implement and oversee internal and external governance.
• Update the team with process changes and targets.
• Identify opportunities for process improvement.

Connaissances

Customer service experience

Leadership

Spanish proficiency (B2 level)

Formation

Bachelor's degree

Description du poste

A staffing solutions company in Taguig is seeking a Spanish Account Team Lead to manage and coach a team of customer service agents. This role requires a minimum of 4 years in customer service, previous leadership experience, and proficiency in Spanish. The position includes benefits like HMO coverage, performance bonuses, and 24 leave days per year. Applicants must be ready to work on-site and start immediately.