Spanish Call Center Team Lead — Onsite (Taguig)

TASQ Staffing Solutions; Taguig; Sur place; PHP 558 000 - 781 200; Plein temps

Avantages offerts par ce poste

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

24 Leaves Annually

Résumé du poste

A staffing solutions firm in Taguig is looking for a Spanish Insurance Call Center Team Leader to oversee a team of CSR associates. Responsibilities include managing team performance, coaching staff, and handling customer escalations. Candidates must have substantial experience in BPO operations and must be proficient in both English and Spanish. The role offers competitive benefits including an HMO and a quarterly performance bonus.

Qualifications

• 4+ years of customer service experience in BPO/BPM.
• 3+ years as a team leader handling Spanish-speaking agents.
• Flexible with rotational shifts and onsite work.

Responsabilités

• Manage teams with resource and performance planning.
• Coach team members and bridge knowledge gaps.
• Handle client/customer escalations and resolutions.
• Conduct quality assessment for performance improvement.

Connaissances

Knowledge of Customer care operations

Managing teams

Excellent verbal communication (English & Spanish)

Decision-making and analytical ability

Formation

Bachelor's degree in any course

Minimum B2 Level Spanish Proficiency

Description du poste

A staffing solutions firm in Taguig is looking for a Spanish Insurance Call Center Team Leader to oversee a team of CSR associates. Responsibilities include managing team performance, coaching staff, and handling customer escalations. Candidates must have substantial experience in BPO operations and must be proficient in both English and Spanish. The role offers competitive benefits including an HMO and a quarterly performance bonus.