Spanish Team Lead – Onsite, Coaching & Growth

TASQ Staffing Solutions; Taguig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Job summary

A staffing solutions company is seeking a Spanish Team Lead to manage a team of Spanish-speaking agents in Taguig. With a focus on customer service, the ideal candidate will have at least 4 years of experience in the BPO/BPM industry, strong leadership skills, and must be fluent in Spanish (B2 level). This role offers opportunities for coaching and team development, along with a performance bonus and comprehensive HMO starting on Day 1.

Qualifications

• Minimum experience of 4 years with customer service in the BPO/BPM industry.
• Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz.
• A minimum of 3 years in the role of a Team Leader handling Spanish speaking agents.

Responsibilities

• Effectively manage teams and resource planning.
• Coach and develop team members.
• Handle user/customer escalations.
• Conduct quality assessments of agents' performance.
• Identify process improvement ideas.

Skills

Customer care operations

Managing teams

Coaching and mentoring

Excellent communication in English and Spanish

Decision making and analytical ability

Education

Bachelor's degree in any course

Job description

A staffing solutions company is seeking a Spanish Team Lead to manage a team of Spanish-speaking agents in Taguig. With a focus on customer service, the ideal candidate will have at least 4 years of experience in the BPO/BPM industry, strong leadership skills, and must be fluent in Spanish (B2 level). This role offers opportunities for coaching and team development, along with a performance bonus and comprehensive HMO starting on Day 1.