Spanish Team Lead - Taguig (financial account)

TASQ Staffing Solutions; Taguig; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On

Quarterly performance bonus

Career development opportunities

24 Leaves Annually

Job summary

TASQ Staffing Solutions is seeking a Spanish Team Lead for our Taguig-based financial account. The role requires leadership of Spanish-speaking agents in a BPO/BPM environment, with onsite work at BGC Taguig and shifts.

Candidates should be ready to start ASAP and have strong Spanish skills at least at B2 level. The position emphasizes team management, coaching, and governance, with opportunities for career development and a quarterly performance bonus.

Qualifications

• Minimum 4 years of customer service experience in the BPO/BPM industry.
• Bachelor's degree in any field.
• Minimum B2 level Spanish proficiency (CEFR/Berlitz).
• Must have been a team lead for Spanish-speaking agents (voice).
• 2+ years in leadership roles.

Responsibilities

• Manage teams including resource planning, career planning and performance management.
• Coach team members and bridge knowledge gaps.
• Handle escalations and drive resolution ownership to closure.
• Lead governance and communicate updates to internal/external stakeholders.
• Ensure team is aligned to process updates and targets.
• Mentor on process improvements and Six Sigma/lean projects.

Skills

Spanish proficiency

Leadership experience

Team lead for Spanish speakers

BPO/BPM customer service

Education

Bachelor's degree

Job description

Spanish Team Lead - Taguig (financial account)

About the job Spanish Team Lead - Taguig (financial account)

About the job Spanish Team Leader (BGC)

Benefits

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 24 Leaves Annually

Key Qualifications:

• Amenable to work in shifting schedules.
• Amenable to work ONSITE (BGC Taguig).
• Able to start ASAP

Requirements:

• Minimum experience of 4 years with customer service in the BPO/BPM industry
• Bachelors degree in any course
• Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
• Must have been a team lead for Spanish speaking agents doing voice work (inbound or outbound calls)
• 2+ Years in leadership roles

Job Responsibilities:

• Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
• Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
• Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
• Regularly formulate and execute internal and external governance
• Familiarize the team with the latest process update and changes, team and individual targets
• Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects