Spanish Call Center Team Lead – Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

24 Leaves Annually

Job summary

A leading staffing solutions provider is seeking a Spanish Call Center Team Leader in Taguig. This role involves managing and coaching a team of Spanish-speaking agents, ensuring effective customer service and performance management. Applicants should have at least four years of experience in the BPO industry and a Bachelor’s degree. Proficiency in Spanish at a B2 level is essential. This is an onsite position and offers career development opportunities, an HMO for employees and dependents, and a performance bonus.

Qualifications

• Minimum of 4 years of customer service experience in the BPO/BPM industry.
• Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz.
• 3+ years of experience as a team leader managing Spanish-speaking agents.

Responsibilities

• Manage teams, including resource planning and performance management.
• Coach team members and address knowledge gaps.
• Handle customer escalations until resolution.
• Implement internal governance and process improvements.

Skills

Team leadership

Coaching

Customer service

Spanish proficiency

Performance management

Education

Bachelor's degree in any course

Job description

A leading staffing solutions provider is seeking a Spanish Call Center Team Leader in Taguig. This role involves managing and coaching a team of Spanish-speaking agents, ensuring effective customer service and performance management. Applicants should have at least four years of experience in the BPO industry and a Bachelor’s degree. Proficiency in Spanish at a B2 level is essential. This is an onsite position and offers career development opportunities, an HMO for employees and dependents, and a performance bonus.