Spanish Account Team Lead - Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Health Maintenance Organization (HMO) coverage

Quarterly performance bonuses

24 leave days per year

Job summary

A staffing solutions company in Taguig is seeking a Spanish Account Team Lead to manage and coach a team of customer service agents. This role requires a minimum of 4 years in customer service, previous leadership experience, and proficiency in Spanish. The position includes benefits like HMO coverage, performance bonuses, and 24 leave days per year. Applicants must be ready to work on-site and start immediately.

Qualifications

• Minimum 4 years of customer service experience in BPO/BPM.
• Previous experience as a team lead for Spanish-speaking agents.
• Ability to start immediately and work on-site.

Responsibilities

• Manage teams by handling resource planning and performance management.
• Provide coaching and support to team members.
• Address user/customer escalations and resolve concerns.
• Implement and oversee internal and external governance.
• Update the team with process changes and targets.
• Identify opportunities for process improvement.

Skills

Customer service experience

Leadership

Spanish proficiency (B2 level)

Education

Bachelor's degree

Job description

About the Job Spanish Account Team Lead - Taguig

TASQ is hiring a team leader for our Spanish account.

Benefits

• Health Maintenance Organization (HMO) coverage for the employee and 2 dependents from day one.
• Quarterly performance bonuses.
• 24 leave days per year.

Key Qualifications

• Willingness to work in shifting schedules.
• Must be available for on-site work in BGC, Taguig.
• Ability to start immediately.

Requirements

• A minimum of 4 years of customer service experience in the BPO/BPM industry.
• Bachelor's degree in any field.
• At least B2 Level Spanish proficiency according to CEFR or Berlitz standards.
• Previous experience as a team lead for Spanish‑speaking agents handling voice interactions (inbound or outbound calls).
• Over 2 years in leadership roles.

Job Responsibilities

• Manage teams effectively by handling tasks such as resource planning, career development, performance management, and attrition management.
• Provide coaching and support to team members, helping to bridge knowledge gaps and address skill and motivation issues.
• Address user/customer escalations and develop action plans to resolve any concerns, taking ownership until resolution.
• Regularly implement and oversee internal and external governance.
• Keep the team updated with the latest process changes and individual/team targets.
• Identify opportunities for process improvement and mentor team members in implementing improvement ideas/Six Sigma/lean projects.