Spanish Call Center Team Lead — Taguig | Lead, Coach, Improve

TASQ Staffing Solutions; Taguig; Vor Ort; PHP 500.000 - 800.000; Vollzeit

Benefits dieser Stelle

HMO coverage for employee and 2 depend

Quarterly performance bonuses

24 leave days per year

Zusammenfassung

TASQ Staffing Solutions in Taguig (BGC) is seeking a Spanish-speaking Call Center Team Lead to guide a team of voice agents on-site. The role requires an immediate start and proven leadership in a fast-paced BPO environment.

You will manage resources, drive performance, and coach staff to close knowledge and skills gaps. You’ll handle escalations, ensure governance, and keep the team aligned with process changes and targets.

Qualifikationen

• 4+ years of customer service experience in BPO/BPM.
• Bachelor's degree in any field.
• Experience leading Spanish-speaking voice agents.
• Over 2 years in leadership roles.

Aufgaben

• Effectively manage teams, including resource planning, career development, performance, and attrition.
• Coach and support team members to address knowledge, skill, and motivation gaps.
• Handle user/customer escalations, develop action plans, and ensure resolution.
• Implement and oversee internal and external governance.
• Keep the team updated on process changes and targets.
• Identify process improvement opportunities and mentor team members on improvement initiatives.

Kenntnisse

Leadership

Team management

Resource planning

Performance management

Spanish language

Customer service

Coaching

Escalation handling

Ausbildung

Bachelor's degree

Jobbeschreibung

TASQ Staffing Solutions in Taguig (BGC) is seeking a Spanish-speaking Call Center Team Lead to guide a team of voice agents on-site. The role requires an immediate start and proven leadership in a fast-paced BPO environment.

You will manage resources, drive performance, and coach staff to close knowledge and skills gaps. You’ll handle escalations, ensure governance, and keep the team aligned with process changes and targets.