Source-to-Pay Team Lead, Finance Operations

INFOSYS BPM LIMITED Philippine Branch; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Quarterly bonus

Annual leaves 24

HMO & life insurance for employee and

Career progression

Work-life balance

Training & development

Diversity & inclusion

Great Place to Work

Job summary

Infosys BPM Philippines in the Philippines' Metro Manila region is seeking a Team Lead for Source to Pay to oversee day-to-day operations, KPIs, and audits. The role involves direct customer interactions via calls, email, and chats, ensuring service levels and process discipline.

The ideal candidate brings 5–8 years in Source to Pay or shared services, strong leadership, and ERP workflow knowledge, with a focus on delivering value to clients. On-site position with opportunities for career growth.

Qualifications

• Bachelor’s degree, diploma, or equivalent relevant experience preferred.
• Relevant training in finance operations, Source to Pay, or business operations desirable.
• 5-8 years’experience in Source to Pay operations, shared services, or related service-driven operational roles.
• Experience leading or supervising operational work in a team environment.
• Experience supporting reporting, KPI calculation, audit support, or system administration activities.
• Experience partnering with Finance, Procurement, and business users preferred.
• Experience in shared services, GBS, or delivery centre environments desirable.
• Good understanding of Source to Pay operations processes.
• Ability to monitor service performance and resolve operational issues.
• Good understanding of controls, audit support, escalation paths, and process discipline.
• Working knowledge of ERP or workflow systems relevant to Source to Pay operations.
• Strong understanding of GRNI and other balance sheet accounting entries
• Strong reporting and issue tracking capability.
• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on day shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Responsibilities

• Lead day-to-day Source to Pay operations team in GCC Manila and support reporting, KPI calculations, audit support, and system administration.
• Provide 1st level technical support and ensure service restoration.
• Assist customers via calls, email, and chats following SOPs for timely resolutions.
• Execute transactions per prescribed timelines with a disciplined approach.
• Monitor service performance and resolve operational issues.
• Collaborate with Finance, Procurement, and business users to meet client needs.
• Support problem management through issue analysis and cross-functional coordination.
• Adhere to program processes, policies, and procedures.
• Perform ad-hoc tasks as required by business needs.

Skills

Team Leadership

Source to Pay

Reporting

KPI calculation

Audit support

Systems administration

ERP knowledge

Finance & Procurement collaboration

Education

Bachelor's degree

Tools

ERP systems

Job description

Infosys BPM Philippines in the Philippines' Metro Manila region is seeking a Team Lead for Source to Pay to oversee day-to-day operations, KPIs, and audits. The role involves direct customer interactions via calls, email, and chats, ensuring service levels and process discipline.

The ideal candidate brings 5–8 years in Source to Pay or shared services, strong leadership, and ERP workflow knowledge, with a focus on delivering value to clients. On-site position with opportunities for career growth.