Source to Pay Lead | BGC

INFOSYS BPM LIMITED Philippine Branch; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Quarterly performance bonus

24 leaves annually

Competitive HMO and life insurance for

Great Place to Work certification

Job summary

Infosys BPM Philippines is seeking a Source to Pay Team Lead to manage the GCC Manila operations, ensuring KPI delivery and adherence to client SOPs. The role involves frontline customer interactions (calls, emails, chats) and coordinating with cross-functional teams to sustain system performance.

The ideal candidate brings 5–8 years in S2P/shared services, with leadership experience and strong reporting capabilities.

Qualifications

• Bachelor’s degree or equivalent relevant experience preferred.

Responsibilities

• Lead day-to-day Source to Pay operations team in GCC Manila.
• Assist customers via calls, emails, and chats with timely resolutions.
• Provide 1st level technical support and service restoration.
• Follow structured processes to meet timelines and procedures.
• Conduct first-measure analysis and contribute to problem management.

Education

Bachelor’s degree or equivalent

Job description

Join our Pioneer Account in BGC, Taguig supporting one of the world's largest Food & Beverage companies and take your career to the next level!

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• The Source to Pay Team Leadis responsible forleading the day-to-day Source to Pay operations team in GCC Manila, while supporting reporting, KPI calculations, audit support, and system administration across the operations scope.

• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client's SOPs thereby ensuring customer satisfaction

• Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

• Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per the prescribed timelines.

• Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client's SOPs thereby ensuring customer satisfaction

• Performs research or due diligence to resolve issues, educate clients, and promote client’s products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.

• Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation

• Adhere to program specific processes, policies & procedures

• Perform assigned tasks and ad-hocs based on business need

Requirements:

• Bachelor’s degree, diploma, or equivalent relevant experience preferred.

• Relevant training in finance operations, Source to Pay, or business operations desirable.

• 5-8 years’experienceinSource to Pay operations, shared services, or related service-driven operational roles.

• Experience leading or supervising operational work in a team environment.

• Experience supporting reporting, KPI calculation, audit support, or system administration activities.

• Experience partnering with Finance, Procurement, and business users preferred.

• Experience in shared services, GBS, or delivery centre environments desirable.

• Good understanding of Source to Pay operations processes.

• Ability tomonitorservice performance and resolve operational issues.

• Good understanding of controls, audit support, escalation paths, and process discipline.

• Working knowledge of ERP or workflow systems relevant to Source to Pay operations.

• Strong understanding of GRNI andother balance sheet accounting entries

• Strong reporting and issue tracking capability.

• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages

• With no issues and concerns working on day shifts, shifting schedulesand split offs as necessary, working on holidays and weekends

Why Infosys BPM Philippines?

• Quarterly Performance Bonus

• 24 Leaves annually

• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire

• Outstanding career development opportunities and fast track career progression

• Enjoy a fair work-life balance.

• Learning and Development Trainings

• We value Inclusion and Diversity

• Great Place to Work - Certified

We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

Ourofficeislocatedat19FBGCCorporateCentre,11thAvenuecor.30thStreetFortBonifacio,TaguigCity,Philippines

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines