Accounts Payable Lead | BGC

INFOSYS BPM LIMITED Philippine Branch; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Quarterly bonus

Annual leaves 24

HMO & life insurance for employee and

Career progression

Work-life balance

Training & development

Diversity & inclusion

Great Place to Work

Job summary

Infosys BPM Philippines in the Philippines' Metro Manila region is seeking a Team Lead for Source to Pay to oversee day-to-day operations, KPIs, and audits. The role involves direct customer interactions via calls, email, and chats, ensuring service levels and process discipline.

The ideal candidate brings 5–8 years in Source to Pay or shared services, strong leadership, and ERP workflow knowledge, with a focus on delivering value to clients. On-site position with opportunities for career growth.

Qualifications

• Bachelor’s degree, diploma, or equivalent relevant experience preferred.
• Relevant training in finance operations, Source to Pay, or business operations desirable.
• 5-8 years’experience in Source to Pay operations, shared services, or related service-driven operational roles.
• Experience leading or supervising operational work in a team environment.
• Experience supporting reporting, KPI calculation, audit support, or system administration activities.
• Experience partnering with Finance, Procurement, and business users preferred.
• Experience in shared services, GBS, or delivery centre environments desirable.
• Good understanding of Source to Pay operations processes.
• Ability to monitor service performance and resolve operational issues.
• Good understanding of controls, audit support, escalation paths, and process discipline.
• Working knowledge of ERP or workflow systems relevant to Source to Pay operations.
• Strong understanding of GRNI and other balance sheet accounting entries
• Strong reporting and issue tracking capability.
• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on day shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Responsibilities

• Lead day-to-day Source to Pay operations team in GCC Manila and support reporting, KPI calculations, audit support, and system administration.
• Provide 1st level technical support and ensure service restoration.
• Assist customers via calls, email, and chats following SOPs for timely resolutions.
• Execute transactions per prescribed timelines with a disciplined approach.
• Monitor service performance and resolve operational issues.
• Collaborate with Finance, Procurement, and business users to meet client needs.
• Support problem management through issue analysis and cross-functional coordination.
• Adhere to program processes, policies, and procedures.
• Perform ad-hoc tasks as required by business needs.

Skills

Team Leadership

Source to Pay

Reporting

KPI calculation

Audit support

Systems administration

ERP knowledge

Finance & Procurement collaboration

Education

Bachelor's degree

Tools

ERP systems

Job description

Join our Pioneer Account in BGC, Taguig supporting one of the world's largest Food & Beverage companies and take your career to the next level!

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• TheSource to Pay Team Leadis responsible forleading the day-to-day Source to Pay operations team in GCC Manila, while supporting reporting, KPI calculations, audit support, and system administration across the operations scope.
• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client's SOPs thereby ensuring customer satisfaction
• Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
• Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per the prescribed timelines.
• Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client's SOPs thereby ensuring customer satisfaction
• Performs research or due diligence to resolve issues, educate clients, and promote client’s products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.
• Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation
• Adhere to program specific processes, policies & procedures
• Perform assigned tasks and ad-hocs based on business need

Requirements:

• Bachelor’s degree, diploma, or equivalent relevant experience preferred.
• Relevant training in finance operations, Source to Pay, or business operations desirable.
• 5-8 years’experienceinSource to Pay operations, shared services, or related service-driven operational roles.
• Experience leading or supervising operational work in a team environment.
• Experience supporting reporting, KPI calculation, audit support, or system administration activities.
• Experience partnering with Finance, Procurement, and business users preferred.
• Experience in shared services, GBS, or delivery centre environments desirable.
• Good understanding of Source to Pay operations processes.
• Ability tomonitorservice performance and resolve operational issues.
• Good understanding of controls, audit support, escalation paths, and process discipline.
• Working knowledge of ERP or workflow systems relevant to Source to Pay operations.
• Strong understanding of GRNI andother balance sheet accounting entries
• Strong reporting and issue tracking capability.
• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on day shifts, shifting schedulesand split offs as necessary, working on holidays and weekends

Why Infosys BPM Philippines?

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work - Certified

We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

Ourofficeislocatedat19FBGCCorporateCentre,11thAvenuecor.30thStreetFortBonifacio,TaguigCity,Philippines

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines