Strategic Sourcing Leader - Build Talent Pipelines

Teleperformance; Taguig; On-site; PHP 2,500,000 - 4,500,000; Full time

Job summary

Teleperformance in the Philippines is seeking an accomplished Head of Sourcing to lead a team of Sourcing Leads and Specialists. You will design and optimize high-volume hiring strategies for customer service, technical support, and back-office roles, while aligning with external marketing and partnerships to scale recruiting efforts.

You will drive KPI-driven improvements, mentor leaders, and implement robust sourcing processes to deliver quality candidates efficiently in a fast-paced,

Qualifications

• Bachelor's degree in HR, business, marketing or related field.
• Minimum 8 years of experience in Recruitment Sourcing, with at least 5 years in a leadership role.
• Proven experience managing Recruitment Sourcing/Marketing.
• Strong understanding of Talent Market of BPO Industry.
• Excellent communication, leadership, and strategic planning skills.
• Ability to work in a fast-paced, multicultural environment.
• High level of English proficiency, both written and spoken.
• Skilled in MS Office Suite, with the ability to leverage data and technology to drive recruitment sourcing efficiency.

Responsibilities

• Lead, manage, and mentor a team of Sourcing Leads and Specialists to meet the company's hiring needs.
• Provide advanced training on different searches, personalized outreach, and engagement techniques.
• Conduct regular 1:1s, set clear performance objectives, and manage workload distribution.
• Establish best-in-class, consistent sourcing processes and metrics across the entire organization, ensuring efficiency and quality.
• Create, implement, and optimize sourcing strategies tailored to the industry, focusing on high-volume recruitment for roles such as customer service representatives, technical support agents, and back-office staff.
• Driving talent attraction strategies and managing the full portfolio across diverse clients while providing expertise on external recruiting trends and practices.
• Building and enhancing the Talent Attraction function, including tools, technologies, and external partnerships to support scalable hiring during periods of high growth.
• Identify and evaluate new sourcing channels, tools, and platforms. Conduct pilot programs for new technologies to enhance the team's efficiency and reach.
• Collaboration with External and Digital Marketing and Branding for robust visibility of sourcing strategies
• Develop employer branding initiatives to attract top talent.
• KPI tracking and monitoring the sourcing team's performance against key metrics, including Pipeline Generation Volume, Candidate Quality. Conversion Rates, Time-to-Source
• Prepare and present regular reports on sourcing activities, pipeline health, and team performance to the Director of Sourcing and Talent Acquisition leadership.
• Analyze sourcing data to identify bottlenecks and implement training or process improvements to boost team efficiency and effectiveness.
• Leading process improvements to optimize team structure and workflows, ensuring maximum value delivery to hiring managers and candidates.
• Conduct talent mapping and market intelligence exercises to inform hiring strategies and succession planning.
• Build competitive insight reports on talent availability, compensation trends, and organizational structures within key markets.
• Provide market insights, talent analytics, and hiring forecasts to support business decisions.
• Manage vendor relationships, sourcing marketing budgets, and job ad utilization.
• Identify, establish, and manage relationships with strategic partners such as local recruitment agencies, training institutions, government bodies, and industry associations.
• Collaborate with partners to access specialized talent pools, co-host recruitment events, and stay informed on market trends.

Skills

Leadership

Strategic planning

English proficiency

Communication

MS Office

Data-driven sourcing

Education

Bachelor's degree in HR, business, marketing or related field

Job description

Teleperformance in the Philippines is seeking an accomplished Head of Sourcing to lead a team of Sourcing Leads and Specialists. You will design and optimize high-volume hiring strategies for customer service, technical support, and back-office roles, while aligning with external marketing and partnerships to scale recruiting efforts.

You will drive KPI-driven improvements, mentor leaders, and implement robust sourcing processes to deliver quality candidates efficiently in a fast-paced,