Sortation Operations Lead: Drive On-Time Delivery & Growth

Shopee; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Shopee Philippines is seeking an Operations Manager to lead end-to-end daily sortation center operations across inbound, sorting, and outbound teams. You will ensure productivity, on-time dispatch, and SLA compliance while optimizing manpower and workflows for BAU and campaigns.

You will report KPIs, propose practical process improvements, and coach supervisors and frontline staff. Strong Excel skills and English communication are a plus; shift work may be required.

Qualifications

• Bachelor's degree or higher in Logistics Management, Supply Chain, Business Administration or related field.
• 3-6 years in warehouse, logistics, or e-commerce operations; experience in sortation center is a plus.
• Experience leading frontline teams in fast-paced operations.
• Strong Excel/Google Sheets skills.
• Able to operate sorting machines and conveyors.
• Willing to work under deadlines and long shifts during campaigns.
• Shift work, including afternoons/nights, may be required.
• English communication is a plus.
• Good problem-solving, multitasking, prioritization, and conflict management.

Responsibilities

• Lead end-to-end daily sortation center operations across inbound, sorting, or outbound teams.
• Ensure productivity, PPH, accuracy, and on-time dispatch targets; clear pending parcel status.
• Monitor SLAs, chase backlog, and manage workflows to meet commitments.
• Plan manpower, optimize shifts and staffing for BAU and campaign periods.
• Report data, operational concerns, and improvement proposals to supervisors.
• Track KPIs, identify gaps, and drive process/layout/SOP improvements.
• Lead, coach, and develop supervisors and frontline teams; assist onboarding and training.
• Coordinate safety and liaise with linehaul, first-mile, engineering, and management.

Skills

Leadership of frontline teams

Excel/Google Sheets

English communication

Problem-solving

Multitasking & prioritization

Interpersonal & negotiation

Education

Bachelor's degree or higher

Job description

Shopee Philippines is seeking an Operations Manager to lead end-to-end daily sortation center operations across inbound, sorting, and outbound teams. You will ensure productivity, on-time dispatch, and SLA compliance while optimizing manpower and workflows for BAU and campaigns.

You will report KPIs, propose practical process improvements, and coach supervisors and frontline staff. Strong Excel skills and English communication are a plus; shift work may be required.