Returns Operations Lead — Process Excellence & Team Growth

Shopee; Philippines; On-site; PHP 700,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking an experienced Operations Manager to oversee end-to-end return operations, ensuring daily targets and productivity. You will lead and coach staff, analyze bottlenecks, and implement improvements to service quality and efficiency.

You will forecast labor requirements, coordinate with cross-functional teams, and report regularly to senior management on progress and outcomes. The role requires a bachelor's degree in logistics or related field and at least 3 years

Qualifications

• Bachelor's degree or higher in Logistic management, supply chain or related field.
• At least 3 years of working experience supervising an operation team.
• English communication proficiency required.
• Ability to work under deadlines and pressure.
• Proficient with Microsoft Excel.

Responsibilities

• Operate end-to-end return processes to meet daily targets and productivity goals.
• Enforce quality and customer service standards and address bottlenecks.
• Forecast and plan labor needs to handle workload fluctuations.
• Recruit, train, and coach staff; conduct performance reviews.
• Coordinate with internal departments to streamline the returns lifecycle.
• Ensure compliance with company policies and provide regular progress reports.
• Support strategic initiatives and additional duties as assigned.

Skills

Communication

Problem solving

Conflict management

Interpersonal skills

Negotiation

Team player

Education

Bachelor's degree in Logistics Management or related field

Tools

Microsoft Excel

Job description

Shopee Philippines is seeking an experienced Operations Manager to oversee end-to-end return operations, ensuring daily targets and productivity. You will lead and coach staff, analyze bottlenecks, and implement improvements to service quality and efficiency.

You will forecast labor requirements, coordinate with cross-functional teams, and report regularly to senior management on progress and outcomes. The role requires a bachelor's degree in logistics or related field and at least 3 years