Hub Operations Lead: Logistics, Dispatch & Improvement

Shopee; Philippines; On-site; PHP 600,000 - 820,000; Full time

Job summary

Shopee Philippines is seeking a Hub Operations Manager to oversee day-to-day hub activities, including inbounding, sorting, rider dispatch, and inventory control. The role involves coordinating with agency teams, leading briefings, and validating hub reports.

The ideal candidate has 3+ years in logistics or distribution, leadership experience in a warehouse or hub, and proficiency in MS Office. Shift work may be required across the designated cluster.

Qualifications

• Bachelor's Degree holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Must have a continuous learning mindset able to do administrative and other tasks in hub operations.

Responsibilities

• Assists in the day-to-day hub operation (last mile and first mile).
• Conducts team briefing and documents minutes of the meeting.
• Supports in monitoring the hub's performance and KPIs.
• Creates, reviews and validates reports of the Hub.
• Assists Customer Support team in call outs to solve escalations.
• Implements process improvement initiatives & projects to boost productivity.
• Handle payment transactions and other payment processes.
• Coordinates with agency coordinators in overseeing agency teams.
• Other tasks related to hub operations.

Skills

Leadership

Administrative tasks

Continuous learning mindset

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Shopee Philippines is seeking a Hub Operations Manager to oversee day-to-day hub activities, including inbounding, sorting, rider dispatch, and inventory control. The role involves coordinating with agency teams, leading briefings, and validating hub reports.

The ideal candidate has 3+ years in logistics or distribution, leadership experience in a warehouse or hub, and proficiency in MS Office. Shift work may be required across the designated cluster.