SOP & Process Documentation Specialist (Hybrid)

GUS Education PH; Quezon City; Hybrid; PHP 279,000 - 502,200; Full time

Benefits offered by this job

HMO & Life Insurance

Training Programs & Learning

30 PTOs/Leave Conversion

Parental & Maternity Benefits

Transportation Allowances

Internet Allowance

Clothing Allowance

Laundry & Rice Allowances

Hybrid Work Setup

Job summary

GUS Education PH is seeking a Documentation Associate to map departmental workflows, develop SOPs, and maintain a centralized repository of process documents. The role focuses on clear, compliant documentation for finance and operations within a hybrid work setup in Quezon City.

You will participate in project meetings, validate maps with owners, and ensure versions and approvals are tracked. Strong MS Office skills and attention to detail are essential.

Qualifications

• 1–2 years in process mapping, documentation or business process improvement.
• Bachelor's degree in related field.
• Experience supporting finance or operational processes is an advantage.
• Proficient in MS Office, especially Excel, Word, Outlook, PowerPoint, and Power BI.
• Strong attention to detail and ability to create clear, organized documentation.
• Strong verbal and written communication and teamwork.
• Ability to handle confidential information professionally.

Responsibilities

• Participate in project meetings to map departmental workflows.
• Develop process maps illustrating activities, decisions, and flows.
• Prepare and maintain SOPs with roles, responsibilities, and guidelines.
• Ensure documentation is properly formatted and updated.
• Coordinate with process owners to validate maps and SOPs; facilitate reviews with heads.
• Finalize and secure approval for SOPs per standards.
• Maintain a centralized repository and track document versions and approvals.
• Monitor process changes and update documentation through version control.
• Identify gaps and recommend updates to improve efficiency and compliance.
• Perform other duties related to documentation and continuous improvement.

Skills

Process mapping

Process documentation

Business process improvement

Attention to detail

Organizational skills

Analytical skills

Research skills

Communication skills

Team coordination

Discretion

Education

Bachelor's Degree in Accounting, Finance, or Business Administration

Tools

Excel

Word

Outlook

PowerPoint

Power BI

Job description

GUS Education PH is seeking a Documentation Associate to map departmental workflows, develop SOPs, and maintain a centralized repository of process documents. The role focuses on clear, compliant documentation for finance and operations within a hybrid work setup in Quezon City.

You will participate in project meetings, validate maps with owners, and ensure versions and approvals are tracked. Strong MS Office skills and attention to detail are essential.