Solution Application Analyst

Bounty Fresh Food, Inc.; Taguig; On-site; PHP 400,000 - 700,000; Full time

Job summary

Bounty Fresh Food, Inc. is seeking a proficient IT analyst to gather and document business requirements, translate them into actionable specs, and support system configuration and deployment. You will participate in workshops, assist in data migration, and coordinate with IT teams to ensure smooth changes.

The role also covers user guidance, incident resolution within SLAs, and ongoing learning to improve processes and systems in a poultry industry context.

Qualifications

• Graduate of Information Technology / MIS / Accounting Information System / Accounting / Finance.
• Experience with ERP, accounting, inventory, and manufacturing/production systems.
• Proficient in MS Office or Google equivalents.
• Experience in requirements documentation and test activities.
• Experience in Level 1 or Level 2 application support.
• Detail-oriented and problem-solver; adaptable and eager to learn.

Responsibilities

• Gather, analyze, and document business and functional requirements from end users and stakeholders.
• Participate in requirements workshops, solution discussions, and project activities.
• Translate requirements into functional specifications for system configuration or development.
• Support solution design, configuration, and implementation activities.
• Prepare functional specs, process docs, use cases, test scripts, and training materials.
• Perform testing and validate defects; assist in UAT and defect resolution.
• Assist in data maintenance, cleansing, and migration activities.
• Coordinate with business users, developers, vendors, and IT teams.
• Provide user guidance and training for supported applications.
• Analyze, troubleshoot, and resolve inquiries and incidents within SLAs.

Skills

ERP systems

Accounting systems

Inventory systems

Manufacturing systems

Requirements docs

Level 1/2 support

Testing

Training materials

Education

Information Technology / MIS / Accounting Information Systems / Accounting / Finance

Tools

MS Office

Google Sheets/Slides

Job description

Duties and Responsibilities:

• Projects and Enhancements -Gather, analyze, and document business and functional requirements and pain points from end users and stakeholders.




• Participate in requirements workshops, meetings, solution discussions, and project activities.




• Translate requirements into clear functional specifications for system configuration and/or development




• Support solution design, application configuration and implementation activities




• Prepare and maintain functional specifications, process documentations, use cases, test scripts, training materials, and other similar documentations




• Perform testing and defect validation




• Facilitate UAT, analyze test results and resolve defects




• Assist in data maintenance, validation, cleansing, and migration activities




• Coordinate with business users, developers, vendors, and other IT teams.

Level 2 Support

• Provide user guidance and training for supported applications.




• Analyze, troubleshoot, and resolve user inquiries, incidents, and service requests within established Service Level Agreements (SLAs)




• Perform application administrative activities, such as master data maintenance, user access provisioning and deprovisioning, and role assignment.




• Coordinate with business users, helpdesk team, and other IT teams.




• Continuous Learning and Improvement




• Continuously develop knowledge of supported business processes, applications, technologies, and industrybest practices.




• Identify opportunities for process or system improvements

Qualifications

• Graduate of Information Technology / Management Information Systems / Accounting Information System/ Accounting / Finance




• Experience ERP, Accounting System, Inventory System, Manufacturing/Production System, Poultry/Farm Management System




• Must be proficient in MS Office Applications (Word, Excel, Powerpoint) or similar applications (e.g., Google Sheets, Slides)




• Experience in requirements documentation, functional specifications documentation, process flow creation, and testing




• Experience in Level 1 or Level 2 application support




• Detail-oriented and problem-solver




• Must be adaptive, proactive and willing to learn




• Understanding of ERP or Accounting Systems is a plus




• Experience in Poultry/Farm industry and its systems is a plus




• Experience in providing trainings and creating training materials is a plus




• Experience in application/system configuration is a plus