Information Technology Application Manager

CTBC Bank Philippines; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

CTBC Bank Philippines is seeking an experienced IT Application Manager to oversee a portfolio of business applications across their lifecycle, performance, security, and availability. You will collaborate with business stakeholders, IT teams, and external vendors to deliver upgrades and new features that meet regulatory and security requirements.

The ideal candidate has at least 10 years in IT with 5+ years in project management for banking systems, and hands-on experience with .NET, Oracle, MS

Qualifications

• College Degree – IT Related Course from a reputable school.
• Minimum of ten (10) years experience in Information Technology focusing on system analysis, design and development.
• At least five (5) years engagement in project management and implementation of various banking systems with major roles.
• Experience on .Net Technology, Oracle, MS SQL, Postgres, AS400.
• Strong stakeholder and relationship management skills.
• Good communication and presentation abilities around technical and non-technical audiences.
• Strong leadership in managing cross-functional teams.
• Strong analytical, problem-solving, and decision-making capabilities.
• Vendor management and contract engagement experience.
• Ability to lead organizational change and digital transformation initiatives.
• Customer-focused mindset with commitment to service quality.

Responsibilities

• Oversee portfolio of business applications, managing lifecycle performance, security, availability and continuous improvement.
• Work with business stakeholders, IT teams, and vendors to ensure applications meet organizational needs.
• Plan upgrades, patches, and new feature implementations and monitor progress against timelines.
• Lead application-related projects, migrations, and integrations; manage budgets and resources.
• Provide leadership and mentoring to application support teams and ensure compliance with governance and regulatory requirements.
• Coordinate audits, risk assessments, and vendor performance; negotiate contracts when required.

Skills

Stakeholder management

Leadership

Communication

Vendor management

Analytical thinking

Problem solving

Change management

Education

College Degree – IT Related Course

Tools

.NET

Oracle

MS SQL

PostgreSQL

AS400

Job description

Responsible for managing the organization's portfolio of business applications, overseeing the lifecycle performance, performance, security, ensuring their availability, continuous improvement and applications support.

Work closely with business stakeholders, IT teams, vendors to ensure applications meet organizational needs and operate efficiently.

• Plan and coordinate application upgrades, patches, and new feature implementations.
• Work with stakeholders to identify opportunities for system improvements.
• Assist the Business Analyst in the execution of the feasibility study of proposed projects by evaluating proposals and recommending the best solution.
• Conducts high-level gap analysis of proposed systems against Business Requirement Document (BRD).
• Review and approves the Software Requirements Specification (SRS) and design of IT software development projects.
• Manages the full cycle of software development projects for Credit Card.
• Prepares project status reports reflecting risks and issues and the corresponding mitigations and/or resolutions.
• Monitors development progress versus agreed timelines.
• Reviews Unit Test plan and scripts developed by the systems analyst.
• Oversee the environment set up for the Integration Testing, UAT and Implementation phases.
• Review the project documents and deliverables of the Application Development team based on Change Management, SDLC and Project Management SOPs.
• Conduct project-related training as applicable.
• Ensures accurate migration/conversion from current system to the new solution.
• Ensures smooth system roll-out to production and the availability of tested Roll-back Plan.
• Coordinate implementation issues with vendors and oversee their timely and effective resolution.
• Create and maintain technical documentation, support procedures, and knowledge bases.

Application Management

• Oversee the operation, maintenance, and performance of business applications.
• Provide 2nd level support for business-as-usual (BAU) functions.
• Ensure applications meet business and user requirements.
• Ensure applications comply with security, governance, and regulatory requirements.
• Develop and maintain application roadmap and lifecycle plans.
• Participate in IT strategy, digital transformation, and modernization initiatives.
• Lead application implementation, upgrades, patches, and enhancements.
• Provide leadership and mentoring to application support teams.

Service Delivery & Support

• Manage application support teams and vendors.
• Ensure incidents, problems, and service requests are resolved within agreed SLAs.
• Coordinate incident, problem, and change management activities.
• Lead root cause analysis for major application incidents.
• Track and ensure that application availability, reliability, and performance are in line with service level agreements (SLAs).
• Create reports and recommendations for continuous improvement.
• Support disaster recovery and business continuity planning for critical applications.

Stakeholder Management

• Act as the bridge between business users, IT teams, and external vendors.
• Gather requirements and translate business needs into technical solutions.

Project Management

• Lead application-related projects, including implementations, migrations, and integrations.
• Manage timelines, budgets, resources, and risks.

Governance, Security & Compliance

• Ensure applications comply with security standards, company policies, and regulatory requirements.
• Coordinate audits, access reviews, and risk assessments.
• Manage relationships with software suppliers and service providers.
• Monitor vendor performance and negotiate contracts when required.

Administrative Task

• Assist / provide necessary documents required during internal and external audit engagements
• Perform other duties and responsibilities as maybe assigned.

What We Need:

Educational Requirement

• College Degree – IT Related Course from a Reputable School

Working Experience

• Minimum of ten (10) years experience in the field of Information Technology focusing on system analysis, design and development.
• At least five (5) years engagement in project management and implementation of various banking systems with major roles.
• Experience on .Net Technology, Oracle, MS SQL, Postgres, AS400

Soft Skills

• Strong stakeholder and relationship management skills.
• Good communication and presentation abilities around technical and non-technical (Business) audiences.
• Strong leadership in managing cross-functional teams.
• Strong analytical, problem-solving, and decision-making capabilities.
• Vendor management and contract engagement experience.
• Ability to lead organizational change and digital transformation initiatives.
• Customer-focused mindset with commitment to service quality.