Application Manager

CTBC Bank (Philippines) Corp.; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

CTBC Bank (Philippines) Corp. is seeking an experienced IT leader to manage a portfolio of business applications, drive lifecycle performance, security, and overall availability.

You will collaborate with business users, IT teams, and external vendors to plan upgrades and deliver improvements across critical banking systems. The role requires a strong background in system analysis, design, and development, plus extensive project management experience in banking environments.

Qualifications

• College Degree – IT Related Course from a reputable school.
• Good communication skills.
• Minimum of ten (10) years experience in IT focusing on system analysis, design and development.
• At least five (5) years engagement in project management and implementation of banking systems with major roles.
• Experience on .Net Technology, Oracle, MS SQL, Postgres, AS400.

Responsibilities

• Manage portfolio of business applications including lifecycle performance and security.
• Work with business stakeholders, IT teams, and vendors to ensure efficiency.
• Plan and coordinate application upgrades, patches, and new features.
• Identify opportunities for system improvements.
• Assist in feasibility studies by evaluating proposals and recommending solutions.
• Conduct high-level gap analysis against BRD.
• Review and approve SRS and design of IT software projects.
• Oversee operation, maintenance and performance of applications.
• Provide 2nd level BAU support.
• Ensure compliance with security, governance and regulatory requirements.
• Develop and maintain application roadmap and lifecycle plans.
• Manage application support teams and vendors.
• Ensure incidents, problems, and service requests meet SLAs.
• Coordinate incident, problem and change management activities.
• Lead root cause analysis for major incidents.
• Track availability and performance against SLAs.
• Bridge between business users, IT teams and vendors.
• Gather requirements and translate into technical solutions.
• Lead application-related projects, migrations and integrations.
• Manage timelines, budgets, resources, and risks.
• Govern security standards and regulatory policies.
• Coordinate audits and risk assessments.
• Manage vendor relationships and contracts.

Skills

Communication

Stakeholder management

Relationship management

Leadership

Analytical thinking

Problem solving

Decision making

Vendor management

Change management

Customer focus

Education

College Degree – IT Related Course

Tools

.NET Technology

Oracle

MS SQL

Postgres

AS400

Job description

• Responsible for managing the organization's portfolio of business applications, overseeing the lifecycle performance, security, ensuring their availability, continuous improvement and applications support.

• Work closely with business stakeholders, IT teams, vendors to ensure applications meet organizational needs and operate efficiently.

• System Enhancement & Development

  • Plan and coordinate application upgrades, patches, and new feature implementations.

  • Work with stakeholders to identify opportunities for system improvements.

  • Assist the Business Analyst in the execution of the feasibility study of proposed projects by evaluating proposals and recommending the best solution.

  • Conducts high-level gap analysis of proposed systems against Business Requirement Document (BRD).

  • Review and approves the Software Requirements Specification (SRS) and design of IT software development projects.

• Application Management

  • Oversee the operation, maintenance, and performance of business applications.

  • Provide 2nd level support for business-as-usual (BAU) functions.

  • Ensure applications meet business and user requirements.

  • Ensure applications comply with security, governance, and regulatory requirements.

  • Develop and maintain application roadmap and lifecycle plans.

• Service Delivery & Support

  • Manage application support teams and vendors.

  • Ensure incidents, problems, and service requests are resolved within agreed SLAs.

  • Coordinate incident, problem, and change management activities.

  • Lead root cause analysis for major application incidents.

  • Track and ensure that application availability, reliability, and performance are in line with service level agreements (SLAs).

• Stakeholder Management

  • Act as the bridge between business users, IT teams, and external vendors.

  • Gather requirements and translate business needs into technical solutions.

• Project Management

  • Lead application-related projects, including implementations, migrations, and integrations.

  • Manage timelines, budgets, resources, and risks.

• Governance, Security & Compliance

  • Ensure applications comply with security standards, company policies, and regulatory requirements.

  • Coordinate audits, access reviews, and risk assessments.

• Vendor & Contract Management

  • Manage relationships with software suppliers and service providers.

  • Monitor vendor performance and negotiate contracts when required.

Qualifications:

• College Degree – IT Related Course from a Reputable School

• Good communication skills

• Minimum of ten (10) years experience in the field of Information Technology focusing on system analysis, design and development.

• At least five (5) years engagement in project management and implementation of various banking systems with major roles.

• Experience on .Net Technology, Oracle, MS SQL, Postgres, AS400

• Soft Skills

  • Strong stakeholder and relationship management skills.

  • Good communication and presentation abilities around technical and non-technical (Business) audiences.

  • Strong leadership in managing cross-functional teams.

  • Strong analytical, problem-solving, and decision-making capabilities.

  • Vendor management and contract engagement experience.

  • Ability to lead organizational change and digital transformation initiatives.

  • Customer-focused mindset with commitment to service quality.