Technical Support Engineer

HRTx Inc; Makati; On-site; PHP 335,000 - 603,000; Full time

Job summary

HRTx Inc. is seeking a Technical Support Engineer in Makati to provide after-sales technical support for renewable energy projects. You will troubleshoot issues, assist customers, and ensure installed systems operate reliably.

The role requires strong electrical troubleshooting skills, customer-focused communication, and experience in solar/renewable energy. Onsite work, Monday–Friday dayshift, with ownership of resolving customer concerns.

Qualifications

• Strong technical troubleshooting skills in electrical systems or related fields.
• Customer-oriented with excellent interpersonal and communication skills.
• Experience in solar/renewable energy industry.
• Self-driven, proactive, and willing to take ownership of issues.
• Ability to explain technical concepts clearly to customers.
• Licensed Engineer or relevant industry certifications are an advantage.
• Driver's License is preferred.

Responsibilities

• Provide after-sales technical support for renewable energy projects.
• Troubleshoot and resolve technical concerns.
• Handle support tickets and coordinate issue resolution.
• Ensure installed systems are operating correctly.
• Guide customers through technical concerns and system-related issues.
• Communicate technical concepts clearly to customers.

Skills

Troubleshooting

Customer service

Renewable energy

Communication

Ownership mindset

Explain concepts

Driver's license

Education

Licensed Engineer or professional certifications

Job description

Location: Makati

Work Setup: Onsite

Work Schedule: Monday-Friday; Dayshift

Job Overview

The Technical Support Engineers will provide after-sales technical support for renewable energy projects. This role is responsible for troubleshooting technical issues, assisting customers, and ensuring installed systems are operating properly.

Responsibilities

• Provide after-sales technical support for renewable energyprojects.
• Troubleshoot and resolve technical concerns.
• Handle support tickets and coordinate issue resolution.
• Ensure installed systems are operating correctly.
• Guide customers through technical concerns and system-related issues.
• Communicate technical concepts clearly to customers.

Qualifications

• Strong technical troubleshooting skills in electrical systems or related fields.
• Customer-oriented with excellent interpersonal and communication skills.
• Experience in solar/renewable energy industry.
• Self-driven, proactive, and willing to take ownership of issues.
• Ability to explain technical concepts clearly to customers.
• Licensed Engineer or relevant industry certifications are an advantage.
• Driver's License is preferred.