Solar Technical Support Engineer

Our Clients; Makati; On-site; PHP 280,000 - 560,000; Full time

Job summary

Our Clients in Makati City is seeking a Technical Support Engineer to provide after-sales support for solar energy systems and EV charging equipment. This onsite, full-time role focuses on troubleshooting, documentation, and ensuring smooth operation of installed systems.

You will work with cross-functional teams, explain technical issues clearly to customers, and maintain detailed records in ticketing systems. A background in renewable energy and strong analytical skills are essential.

Qualifications

• Bachelor’s degree in Mechanical Engineering or Electrical Engineering required.
• Experience in technical support, after-sales service, troubleshooting relevant to engineering functions.
• Background in renewable energy or solar energy.
• Startup experience is an advantage.
• Strong analytical and problem-solving skills.
• Good customer service and communication abilities.
• Ability to understand and work with technical manuals and documentation.

Responsibilities

• Provide after-sales technical support for solar energy systems and EV charging equipment.
• Troubleshoot technical issues affecting system performance.
• Assess reported issues and determine appropriate troubleshooting steps.
• Coordinate with relevant teams for escalation when needed.
• Maintain accurate records of customer concerns, technical assessments, and troubleshooting activities.
• Update ticketing systems and related technical documentation.

Skills

Analytical thinking

Problem-solving

Customer service

Communication skills

Technical troubleshooting

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Electrical Engineering

Tools

Ticketing systems

Job description

Location: Makati City

Work Setup: Onsite

Work Schedule: Monday–Friday, Dayshift

Employment Type: Full-Time

Job Overview

The Technical Support Engineer provides after-sales technical support for solar energy systems and EV charging equipment. The role handles technical troubleshooting, assesses customer concerns, coordinates issue resolution, and maintains accurate records of technical cases and troubleshooting activities.

Responsibilities

Technical Support & Troubleshooting

• Provide after-sales technical support for solar energy systems and EV charging equipment.
• Troubleshoot technical issues affecting system and equipment performance.
• Assess reported issues and determine appropriate troubleshooting steps.
• Support the proper operation of installed systems and charging equipment.
• Use technical manuals, documentation, and established procedures when resolving issues.

Customer Support

• Handle customer concerns and technical complaints related to installed systems and equipment.
• Explain technical issues and troubleshooting steps clearly to customers.
• Coordinate with relevant teams when issues require further technical assistance or escalation.
• Provide timely and professional support throughout the resolution process.

Documentation & Ticket Management

• Maintain accurate records of customer concerns, technical assessments, and troubleshooting activities.
• Update ticketing systems and related technical documentation.
• Document issue resolution and maintain records for tracking and reference.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related engineering field.
• Experience in technical support, after-sales service, troubleshooting, or a related engineering function.
• Background in renewable energy or solar energy.
• Experience in a startup environment is an advantage.
• Strong analytical and problem-solving skills.
• Good technical troubleshooting skills.
• Strong customer service and communication skills.
• Ability to understand and work with technical manuals and documentation.