Solar Tech Support Engineer - After-Sales Troubleshooter

Our Clients; Makati; Sur place; PHP 280 000 - 560 000; Plein temps

Résumé du poste

Our Clients in Makati City is seeking a Technical Support Engineer to provide after-sales support for solar energy systems and EV charging equipment. This onsite, full-time role focuses on troubleshooting, documentation, and ensuring smooth operation of installed systems.

You will work with cross-functional teams, explain technical issues clearly to customers, and maintain detailed records in ticketing systems. A background in renewable energy and strong analytical skills are essential.

Qualifications

• Bachelor’s degree in Mechanical Engineering or Electrical Engineering required.
• Experience in technical support, after-sales service, troubleshooting relevant to engineering functions.
• Background in renewable energy or solar energy.
• Startup experience is an advantage.
• Strong analytical and problem-solving skills.
• Good customer service and communication abilities.
• Ability to understand and work with technical manuals and documentation.

Responsabilités

• Provide after-sales technical support for solar energy systems and EV charging equipment.
• Troubleshoot technical issues affecting system performance.
• Assess reported issues and determine appropriate troubleshooting steps.
• Coordinate with relevant teams for escalation when needed.
• Maintain accurate records of customer concerns, technical assessments, and troubleshooting activities.
• Update ticketing systems and related technical documentation.

Connaissances

Analytical thinking

Problem-solving

Customer service

Communication skills

Technical troubleshooting

Formation

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Electrical Engineering

Outils

Ticketing systems

Description du poste

Our Clients in Makati City is seeking a Technical Support Engineer to provide after-sales support for solar energy systems and EV charging equipment. This onsite, full-time role focuses on troubleshooting, documentation, and ensuring smooth operation of installed systems.

You will work with cross-functional teams, explain technical issues clearly to customers, and maintain detailed records in ticketing systems. A background in renewable energy and strong analytical skills are essential.