After-Sales Support Specialist – Solar & Tech

Gogridless Philippines Corporation; Taguig; On-site; PHP 391,000 - 580,000; Full time

Job summary

Gogridless Philippines Corporation in Taguig seeks an After Sales Service Specialist to join the on-site team. You will manage post-installation customer support, respond to inquiries, troubleshoot issues, and coordinate maintenance visits with clients and engineers.

You will document service cases, prepare reports, and help ensure timely resolutions while upholding safety protocols. English and Filipino communication are essential, with occasional client-site visits as required.

Qualifications

• Customer service and client relationship management skills.
• Basic technical understanding of solar or electrical systems.
• Documentation and reporting using office tools.
• Strong English and Filipino communication.
• Organizational and time-management skills.
• Collaborative with engineering, project management, and sales teams.
• Experience in after-sales or technical support is a plus.
• Background in engineering, tech, business, or related field preferred.
• Willingness to visit client sites and follow safety protocols.

Responsibilities

• Respond to service inquiries and troubleshoot system issues.
• Coordinate maintenance visits and track service schedules.
• Document service cases and prepare reports.
• Provide guidance on system use and basic care.
• Support warranty claims and liaise with customers.
• Communicate with clients and internal teams.

Skills

Customer service

Technical aptitude

Documentation

English & Filipino

Time management

Team collaboration

Field service experience

Engineering background

Education

Engineering background or related field

Tools

CRM/Ticketing systems

Office productivity tools

Job description

Gogridless Philippines Corporation in Taguig seeks an After Sales Service Specialist to join the on-site team. You will manage post-installation customer support, respond to inquiries, troubleshoot issues, and coordinate maintenance visits with clients and engineers.

You will document service cases, prepare reports, and help ensure timely resolutions while upholding safety protocols. English and Filipino communication are essential, with occasional client-site visits as required.