Customer Support Specialist - Solar Campaign

ClearSource BPO; Pasig; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Medical & dental insurance

Group life insurance

Paid time off (PTO)

Career growth opportunities

Team culture & engagement

Free meal for onsite employees

Job summary

ClearSource is seeking a Service Network Dispatcher in Pasig to coordinate and dispatch Field Service Partners for residential solar system troubleshooting and maintenance, ensuring timely service and a seamless customer experience.

You will review requests, manage work orders in CRM, assign tasks to partners, and monitor ticket progress while communicating updates to support teams. The role requires strong attention to detail and collaboration across departments.

Qualifications

• At least 2 years of customer service experience (3+ years preferred).
• Experience in dispatch coordination or similar roles is a plus.
• Background in photovoltaic (solar) or civil construction is an advantage.
• Basic proficiency in Google Workspace and typing speed of 50+ WPM.

Responsibilities

• Dispatch coordination: review and triage incoming service requests, create and manage work orders in CRM, assign requests to field partners, monitor ticket status, collect site visit reports and photos.
• Internal communication: provide timely updates to Customer Service and Technical Support, ensure ticket information is accurate, support cross-team collaboration with clear communication.
• Meetings & collaboration: participate in weekly service network meetings, attend cross-departmental meetings, join bi-weekly company-wide meetings as required.

Job description

Are you passionate about coordinating teams, solving problems, and keeping operations running efficiently? As a Service Network Dispatcher, you'll schedule and dispatch Field Service Partners for the troubleshooting and maintenance of residential solar systems, ensuring timely service and a seamless customer experience. Join

ClearSource and play a key role in supporting the growth of clean energy through strong coordination, attention to detail, and effective communication.

What will you do as aService Network Dispatcher

Dispatch Coordination

• Review and triage incoming service requests to determine required actions such as troubleshooting, maintenance, or repair.

• Create and manage work orders within the CRM system.

• Assign service requests to appropriate field service partners.

• Monitor the status of dispatched tickets and ensure timely completion.

• Collect and review site visit reports, documentation, and photos from field partners.

Internal Communication & Updates

• Provide timely updates on field service activities to Customer Service and Technical Support teams.

• Ensure all relevant ticket information is accurate and up to date.

• Support cross-team collaboration by maintaining clear and consistent communication.

Meetings & Collaboration

• Participate in weekly service network team meetings.

• Attend cross-departmental meetings to align on operations and service performance.

• Join bi-weekly company-wide meetings and other sessions as required.

What We're Looking For

• At least 2 years of customer service experience (3+ years preferred).
• Experience in dispatch coordination or similar roles is a plus.
• Background in photovoltaic (solar) or civil construction is an advantage.
• Basic proficiency in Google Workspace and typing speed of 50+ WPM.

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.

We also offer:

• Competitive salary– Get paid for doing what you love!

• Medical and dental insurance(with free dependent coverage!).

• Group life insurancefor peace of mind.

• Paid time off (PTO)– Because work-life balance matters.

• Outstanding career growth opportunities– Learn, advance, and develop your career.

• A fun, innovative, and energetic team culture– Be part of a company that values its employees

• Skills and leadership developmentto help you reach your full potential.

• Free mealfor onsite employees

At ClearSource, our mission is simple:Making Lives Better—for our employees, our clients, and their customers. Our culture is built ona strong foundationofcore valuesthat shape everything we do:

• Customer First– We are obsessed with delivering an exceptional customer experience.

• Personal Accountability– We do the right thing and own our actions.

• Humble Courage– We embrace feedback, seek growth, and push ourselves to improve.

• Hungry– We bring passion, energy, and drive to everything we do.

• Happy & Healthy– We believe in balance, well-being, and a positive workplace.

If these valuesresonate with you, this is your chance tojoin a fast-growing, high-performing team!
Office Address:10thFloor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City