Solar After-Sales Support Specialist (Makati)

GO GRIDLESS Philippines Corporation; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

GO GRIDLESS Philippines Corporation in Makati is seeking an After Sales Service Specialist to manage post-installation support, troubleshoot system performance, and coordinate technician visits. This full-time, on-site role emphasizes clear communication with customers and cross-functional teams to resolve issues efficiently.

You will monitor solar and energy systems, document service cases, prepare reports, and ensure warranties and repairs are processed promptly.

Qualifications

• Strong customer service and clear communication required.
• Willingness to learn and deepen technical expertise.
• Experience in after-sales support or field service coordination preferred.
• Proficient in office software and CRM/ticketing tools.

Responsibilities

• Manage post-installation customer support and inquiries.
• Troubleshoot system performance issues and coordinate technician visits.
• Monitor solar and energy systems and document service cases.
• Prepare service reports and ensure timely resolution of concerns.
• Collaborate with engineering, installation, and sales teams.

Skills

Customer service

Communication

Technical knowledge

After-sales support

Field service coordination

Documentation

CRM / ticketing

On-site work

Problem solving

Education

Engineering/Technology/Business degree

Job description

GO GRIDLESS Philippines Corporation in Makati is seeking an After Sales Service Specialist to manage post-installation support, troubleshoot system performance, and coordinate technician visits. This full-time, on-site role emphasizes clear communication with customers and cross-functional teams to resolve issues efficiently.

You will monitor solar and energy systems, document service cases, prepare reports, and ensure warranties and repairs are processed promptly.