After Sales Service Specialist

GO GRIDLESS Philippines Corporation; Makati; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

GO GRIDLESS Philippines Corporation in Makati is seeking an After Sales Service Specialist to manage post-installation support, troubleshoot system performance, and coordinate technician visits. This full-time, on-site role emphasizes clear communication with customers and cross-functional teams to resolve issues efficiently.

You will monitor solar and energy systems, document service cases, prepare reports, and ensure warranties and repairs are processed promptly.

Formación

• Strong customer service and clear communication required.
• Willingness to learn and deepen technical expertise.
• Experience in after-sales support or field service coordination preferred.
• Proficient in office software and CRM/ticketing tools.

Responsabilidades

• Manage post-installation customer support and inquiries.
• Troubleshoot system performance issues and coordinate technician visits.
• Monitor solar and energy systems and document service cases.
• Prepare service reports and ensure timely resolution of concerns.
• Collaborate with engineering, installation, and sales teams.

Conocimientos

Customer service

Communication

Technical knowledge

After-sales support

Field service coordination

Documentation

CRM / ticketing

On-site work

Problem solving

Educación

Engineering/Technology/Business degree

Descripción del empleo

Company Description

GO GRIDLESS Philippines Corporation is a Manila-based provider of solar and energy solutions for residential and commercial properties. The company specializes in grid-connected systems, hybrid solutions with battery storage, and off-grid installations for areas with limited or unreliable electricity. GO GRIDLESS focuses on delivering affordable, reliable, and sustainable energy through Class-A quality products. Solutions are sourced from leading global supply partners to ensure strong performance and long-term value for clients. Team members are encouraged to contribute to projects that support energy efficiency and sustainability across the Philippines.

Role Description

The After Sales Service Specialist is a full-time, on-site role based in Makati. This position is responsible for managing post-installation customer support, including responding to service inquiries, troubleshooting system performance issues, and coordinating technician visits or inspections. The role includes monitoring solar and energy systems, documenting service cases, preparing service reports, and ensuring timely resolution of customer concerns. The specialist will work closely with engineering, installation, and sales teams to address technical issues, process warranties and repairs, and maintain accurate records of service activities. The role also involves providing clear guidance to customers on system usage and maintenance, gathering feedback to improve services, and supporting continuous enhancements to after-sales processes.

Qualifications

• Strong customer service and communication skills, with the ability to explain technical information clearly and professionally.
• Basic technical knowledge of solar power systems, electrical or mechanical equipment, or related energy solutions; willingness to learn and deepen technical expertise.
• Experience in after-sales support, field service coordination, or customer success in a technical or engineering-related industry is preferred.
• Solid organizational and documentation skills, including case tracking, report preparation, and follow-through on open issues.
• Proficiency with standard office software, CRM or ticketing tools, and remote monitoring platforms is an advantage.
• Ability to work on-site in Makati, collaborate with cross-functional teams, and occasionally coordinate with field personnel or site visits.
• Problem-solving mindset, attention to detail, and commitment to delivering reliable, high-quality service to clients.
• Relevant diploma or degree in engineering, technology, business, or a related field is