Onsite Solar Technical Support Engineer

PM Consulting

Makati

On-site

PHP 600,000 - 840,000

Full time

14 days+

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Job summary

PM Consulting in Makati is seeking a Solar Technical Support Engineer to provide advanced technical assistance for solar energy systems, supporting customers, installation teams and internal stakeholders through the post-installation lifecycle. You will diagnose electrical and mechanical faults, monitor system performance, document incidents, and deliver timely after-sales support on site.

A bachelor's degree in engineering and knowledge of PV systems are preferred; professional license is a

Qualifications

Bachelor's degree in Electrical or Mechanical Engineering.
Professional Engineering License is an advantage but not required.
Experience providing technical support, field service, after-sales support, or troubleshooting for electrical, renewable energy, or industrial equipment.
Knowledge of solar PV systems, inverters, electrical components, or EV charging systems is highly preferred.
Strong analytical and problem-solving skills with the ability to diagnose technical issues effectively.
Excellent communication and interpersonal skills with a customer-focused approach.
Valid driver's license is preferred.

Responsibilities

Serve as the primary technical resource for customers regarding solar energy systems.
Investigate and resolve technical issues affecting system performance through remote or onsite troubleshooting.
Diagnose electrical and mechanical faults using appropriate testing and diagnostic methods.
Deliver responsive technical assistance following installation and system turnover.
Address customer inquiries, technical concerns, and service requests in a professional and timely manner.
Monitor operational data from installed solar systems to detect faults, performance irregularities, or potential equipment failures.
Prepare technical reports detailing system performance, incident investigations, and corrective actions taken.
Recommend preventive measures and performance improvements to enhance system reliability and efficiency.
Maintain detailed records of technical support requests, troubleshooting activities, and resolutions.
Prepare service reports, incident documentation, and technical findings.
Utilize ticketing systems to monitor and manage customer concerns from initial report through resolution.