SME-Accounts Receivable

Cognizant; Cebu City; Hybride; PHP 670 000 - 1 228 000; Plein temps

Résumé du poste

Cognizant in Cebu City seeks a Subject Matter Expert in Accounts Receivable to lead end-to-end order-to-cash operations in a multinational environment. The role focuses on accurate receivables processing, disciplined credit and collections, and strong customer account hygiene within a hybrid work model.

Responsibilities include invoicing, cash application, reconciliation, and resolving billing discrepancies to optimize cash flow, collaborating with sales, customer service, and finance.

Qualifications

• Experience in accounts receivable operations with invoicing, collections, and reconciliation.
• Structured follow-up, dispute resolution, and negotiation to improve payment behavior.
• Understanding of order to cash processes including invoicing and billing accuracy.
• Knowledge of OTC workflows and coordination of order review, billing, and fulfillment.
• Proficiency with finance systems and reporting tools for aging, logs, and dashboards.

Responsabilités

• Drive end-to-end AR activities: invoicing, cash application, reconciliation to maintain accurate customer balances.
• Manage collections by prioritizing overdue accounts and negotiating payment arrangements.
• Coordinate OTC workflows, validate orders, ensure timely billing, and resolve discrepancies.
• Maintain detailed customer account analysis, aging, and risk exposure; propose actions to reduce past due amounts.
• Collaborate with sales, customer service, and finance to resolve order, billing, and collection issues.
• Apply standardized credit and collection policies and document decisions for audit readiness.
• Use ERP/finance systems to process transactions, monitor open items, and generate OTC reports.
• Identify process bottlenecks in collections and order management; suggest improvements.
• Handle customer queries regarding invoices, payment status, and account statements.

Connaissances

Accounts Receivable

Collections management

Invoicing

Reconciliation

OTC knowledge

Formation

Credit & collections certs

Description du poste

Job Summary

This hybrid role as Subject Matter Expert in Accounts Receivable focuses on collections management and end to end order to cash operations for a multinational environment. The candidate will ensure accurate receivables processing disciplined credit and collections activities and strong customer account hygiene. The position supports rotational shifts drives cash flow optimization and contributes to sustainable business growth by reducing risk and improving financial predictability.

Responsibilities

• Drive end to end accounts receivable activities by managing invoicing cash application and reconciliation processes to maintain accurate customer account balances and support reliable financial reporting.
• Manage collections activities by prioritizing overdue accounts conducting structured follow ups and negotiating realistic payment arrangements to improve recovery rates and strengthen cash flow.
• Coordinate order to cash workflows by validating order details ensuring timely billing and resolving discrepancies to minimize revenue leakage and support predictable business performance.
• Maintain detailed customer account analysis by tracking aging identifying high risk exposures and proposing targeted actions to reduce past due amounts and improve portfolio quality.
• Collaborate with cross functional teams such as sales customer service and finance operations to resolve order management and billing issues that impact collections and customer satisfaction.
• Execute standardized credit and collection policies by applying consistent assessment practices and documenting decisions to support compliance audit readiness and controlled financial risk.
• Utilize enterprise resource planning and finance systems to process transactions monitor open items and generate order to cash reports that enable data driven decision making.
• Support continuous improvement initiatives by identifying process bottlenecks in collections and order management suggesting enhancements and participating in controlled implementation activities.
• Handle customer queries related to invoices payment status and account statements with a problem solving mindset to reduce disputes and reinforce trust in financial operations.
• Monitor rotational shift performance by adhering to schedule requirements and ensuring smooth handovers that protect service levels across time zones and business regions.
• Prepare periodic accounts receivable dashboards and metrics by tracking key indicators such as days sales outstanding and collection effectiveness to help finance leaders steer cash optimization strategies.
• Ensure adherence to internal controls and company policies across the order to cash cycle by following defined procedures and documenting exceptions to support governance standards.
• Support hybrid work model expectations by maintaining productivity secure data handling and effective communication regardless of working location.

Qualifications

• Demonstrate solid hands on experience in accounts receivable operations with a proven track record in managing invoicing collections and reconciliation for complex customer portfolios.
• Show practical expertise in collections management techniques by applying structured follow up dispute resolution and negotiation approaches that improve payment behavior and reduce overdue exposure.
• Apply in depth understanding of finance processes in the order to cash cycle by aligning order validation billing accuracy and cash application practices with organizational policies.
• Bring strong knowledge of order management workflows by coordinating order review billing triggers and fulfillment milestones to reduce processing delays and issues.
• Exhibit robust skills in order to cash accounts receivable domains by integrating operational insights and controls that safeguard revenue and enhance financial transparency.
• Use relevant financial systems and reporting tools competently by generating aging reports exception logs and performance dashboards that support timely management actions.
• Communicate clearly with internal stakeholders and customers by presenting account status explaining process requirements and resolving issues in a collaborative and professional manner.
• Apply analytical thinking to complex account scenarios by interpreting transaction data identifying patterns in payment delays and recommending corrective steps that align with business objectives.
• Adapt effectively to rotational shift schedules and hybrid working arrangements by organizing tasks maintaining responsiveness and supporting consistent service delivery.
• Leverage foundational knowledge of finance principles and accounting standards by applying them to receivable recording adjustments and reconciliations in daily operations.

Certifications Required

Preferred certifications include Certified Credit and Collections Professional or Certified Accounts Receivable Specialist or equivalent finance operations credential.