Sr. Collections Manager

2GO Group Inc.; Pasay; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

2GO Group Inc. is seeking a Senior Collection Manager to provide strategic leadership over receivables collection, cash realization, and enterprise cash-conversion across Express and Forwarding units.

You will drive collection strategies, forecast cash flow, and lead senior cross-functional teams to accelerate cash realization and improve liquidity. The role encompasses portfolio management, dispute governance, escalation handling, and cross-functional collaboration with Sales, Billing, Credit

Qualifications

• 10+ years in B2B collections, accounts receivable, or related finance operations.
• Experience in leadership roles with accountability for collection strategy and cash performance.
• Experience in executive-level customer negotiation and cross-functional collaboration.

Responsibilities

• Lead enterprise collection strategy across business units to maximize cash realization and working capital.
• Develop and monitor monthly/quarterly collection targets and forecast scenarios.
• Oversee portfolio management, escalation, and executive engagement with key accounts to recover delinquent receivables.

Skills

Collection leadership

Cash flow management

Stakeholder engagement

Dispute resolution

Forecasting

Process improvement

Automation / AI in collections

Education

CPA license preferred

Tools

ERP/AR systems (Oracle, SAP)

BI/dashboard tooling

Job description

Here’sthe differenceyou’llmake

The Senior Collection Manager provides strategic leadership over the Company's receivables collection, cash realization, and enterprise cash conversion agenda across the Express and Forwarding business units. The position is accountable for customer receivables cash realization as a major contributor to the Company's overall cash flow, working capital, and liquidity performance, with responsibility for accelerating cash conversion, reducing overdue receivables, and improving collection effectiveness.

The role owns the development and execution of enterprise collection strategies across the customer portfolio, including portfolio segmentation, collection prioritization, dunning and escalation strategies, promise-to-pay management, dispute resolution governance, recovery of high-risk and aged receivables, and forward-looking cash collection forecasting.

As a senior Finance business partner, the position works closely with Business Units, Sales, Operations, Billing, Credit Risk, Treasury, Legal, and senior leadership to remove barriers to cash realization and ensure that revenue generated by the business is converted into cash within agreed commercial terms. The role provides forward-looking visibility of expected collections, emerging risks, material cash gaps, and management interventions required, while balancing collection discipline, financial risk, customer relationships, and commercial objectives to support sustainable business growth.

Whatyou’lldo

Cash Flow and Working Capital Strategy

• Lead the Company's collection strategy and customer receivables cash realization performance as a major contributor to enterprise cash flow and working capital, translating AR balances, contractual due dates, customer payment behavior, promises-to-pay, disputes, and collection risks into measurable cash outcomes.
• Establish monthly, quarterly, and annual collection targets aligned with corporate cash-flow and working-capital objectives, and drive accountability for delivery against committed collections across business units, customer segments, portfolios, and collectors.
• Develop reliable short- and medium-term cash collection forecasts, scenario views, and recovery plans; identify material forecast gaps and emerging liquidity risks early and recommend interventions to senior leadership and Treasury/Corporate Finance.

Portfolio Management, Customer Engagement and Escalation

• Design and execute differentiated collection treatment strategies based on customer value, risk, aging, payment behavior, dispute status, and strategic importance, using structured dunning, prioritization, and escalation to maximize recovery while balancing financial discipline, customer relationships, and commercial objectives.
• Lead management of high-value, complex, chronically delinquent, and strategically important accounts, including executive customer engagement, payment commitments, approved payment plans or settlements, service-suspension recommendations, legal referral, and recovery actions within delegated authority, with appropriate consideration of financial exposure, customer value, and business continuity.
• Provide actionable feedback on customer payment behavior and emerging collection risk to Credit Risk and commercial leadership, supporting credit-limit, payment-term, account-treatment, and customer-risk decisions while maintaining clear accountability boundaries between credit risk and collection execution.

Dispute Management and Root-Cause Resolution

• Own end-to-end dispute and deduction governance from identification through assignment, investigation, resolution, authorized adjustment, and closure, with clear service levels, ownership, financial impact, and escalation paths.
• Ensure undisputed balances remain collectible and are pursued independently of disputed items; maintain visibility over dispute aging, value at risk, root causes, stalled cases, and expected cash impact.
• Lead cross-functional root-cause elimination of systemic barriers to cash realization, including billing errors, documentation/POD gaps, pricing and rate issues, purchase-order insufficiency, portal requirements, operational failures, deductions, and system/process defects.

Performance Management, Controls and Executive Reporting

• Establish and govern an enterprise collections performance framework covering cash collections versus target and forecast, DSO, Collection Effectiveness Index (CEI), current versus past-due AR, aging migration, >30/>60/>90-day exposure, promise-to-pay kept rate, dispute aging, bad-debt exposure, collection productivity, automation coverage, and forecast accuracy.
• Run disciplined weekly and monthly portfolio and cash reviews that convert performance data into clear account actions, ownership, recovery dates, escalation decisions, and quantified cash-flow implications.
• Provide senior leadership with concise, forward-looking insights on expected cash collections, portfolio health, material exposures, forecast variance, structural collection barriers, and actions required to protect working capital and liquidity.

Process Excellence, Automation and Transformation

• Define and lead the future-state collections operating model, embedding customer segmentation, automated dunning, workflow-based dispute management, promise-to-pay tracking, risk-based work queues, exception management, self-service/customer digital channels, and analytics-driven prioritization.
• Partner with Business Intelligence, IT, Finance, and business teams to implement scalable collection technology and AI/automation capabilities that improve account prioritization, customer outreach, dispute routing, forecasting, reporting, control, and collector productivity while retaining appropriate human judgment and governance.
• Own collection policies, playbooks, treatment strategies, escalation matrices, service-level agreements, controls, and standard operating procedures; continuously benchmark practices and drive standardization across business units and locations.

Leadership and Organizational Development

• Lead, coach, and develop the Collections and Dispute Management organization, establishing clear performance expectations, portfolio accountability, decision rights, succession plans, and capability-building priorities.
• Build a high-performance culture centered on cash ownership, customer professionalism, analytical discipline, timely escalation, cross-functional problem solving, and fact-based decision-making.
• Develop team capability in strategic negotiation, portfolio analytics, cash forecasting, dispute resolution, root-cause analysis, digital tools, automation, and executive communication to support current requirements and future organizational growth.

You'll thrive in this role if you:

Educational Background

• Bachelor’s degree in Accountancy, Finance, Business Administration, Economics, Management, or another related business discipline.
• MBA, master’s degree, or postgraduate studies in Finance, Business, Management, or related fields is an advantage.

Professional Experience

• Minimum of 10 years of progressive experience in B2B Collections, Accounts Receivable, Order-to-Cash / Invoice-to-Cash, Dispute Management, Working Capital, or related finance operations, preferably in a complex, multi-business or high-volume environment.
• At least 4–5 years in a managerial or senior leadership capacity with direct accountability for collection strategy, cash performance, customer escalations, dispute resolution, forecasting, controls, and team development.
• Proven track record of managing significant and complex receivables portfolios and delivering measurable improvement in cash collections, DSO, CEI, overdue aging, forecast accuracy, dispute cycle time, and bad-debt exposure.
• Demonstrated experience in executive-level customer negotiation, payment plans, commercial escalations, service-suspension or legal-recovery decisions, and cross-functional resolution of systemic cash-conversion barriers.
• Experience leading collection transformation, process standardization, ERP/AR system implementation, automated dunning/workflow, analytics, AI-enabled or digital collection solutions, and user acceptance testing is highly preferred.
• Experience in logistics, transportation, supply chain, shared services, or other high-volume B2B transaction environments is an advantage.

Leadership Competencies

• Enterprise and Strategic Thinking – Connects collection priorities to company liquidity, working-capital, growth, customer, and risk objectives and anticipates the cash-flow impact of portfolio trends and business decisions.
• Business Partnership and Influence – Influences senior leaders, commercial teams, operations, finance partners, and customers to remove barriers to cash and make balanced, timely decisions.
• Leadership and Accountability – Creates clear ownership for cash outcomes, builds high-performing teams, develops successors, and drives disciplined execution against commitments.
• Commercial Judgment and Decision-Making – Balances cash protection, financial risk, customer relationships, commercial value, and business continuity when determining collection treatments, escalation strategies, service restrictions, and recovery actions.
• Transformation Leadership – Leads operating-model change, standardization, automation, analytics adoption, and continuous improvement while ensuring sustainable controls and user adoption.

Technical Competencies

• Strategic Collections and Portfolio Management – Expert knowledge of B2B collection strategy, portfolio segmentation, treatment design, dunning, aging management, promises-to-pay, delinquency escalation, recovery, and strategic-account collections.
• Cash Flow Forecasting and Working Capital Analytics – Converts receivables data and customer intelligence into credible cash forecasts, scenarios, and actions using DSO, CEI, aging migration, overdue %, promise-to-pay, dispute aging, bad debt, and forecast-accuracy metrics.
• Dispute, Deduction and Root-Cause Management – Governs disputes end to end and drives elimination of recurring upstream causes that delay invoicing, acceptance, and payment.
• Negotiation, Escalation and Recovery – Leads complex customer negotiations and material escalations, including payment plans, settlements, service suspension, legal referral, and recovery recommendations within delegated authority.
• Digital Collections, Systems and Analytics – Strong capability in ERP/AR platforms such as Oracle or SAP, BI/dashboard tools, automated dunning and workflow, digital customer channels, and data/AI-enabled collection prioritization and decision support.
• Controls, Compliance and Governance – Maintains strong approval, documentation, audit, data-privacy, provisioning, write-off, and exception controls and ensures collection activities comply with company policies and applicable requirements.

Others

• Strong financial acumen with the ability to connect receivables performance to enterprise cash flow, liquidity, working capital, and business performance.
• Strong executive communication, customer engagement, presentation, negotiation, and influencing skills.
• Ability to challenge constructively, establish accountability across functions, and drive resolution of issues without unnecessary hierarchical escalation.
• High commercial awareness and customer orientation, balanced with the discipline to protect cash, enforce contractual payment terms, and escape financial risk when required.
• Ability to operate effectively in a fast-paced, evolving, and transformation-oriented environment while managing multiple critical portfolios and priorities.

Licensure / Certification Required

• Certified Public Accountant (CPA) is preferred but not required.
• Professional certifications such as Certified Credit Professional (CCP), Certified Management Accountant (CMA), Lean Six Sigma, Order-to-Cash / Receivables Management, Negotiation, Project Management, or Data Analytics certifications are an advantage.