Slots Operations Manager — Guest Experience

LaVie

Manila

On-site

PHP 600,000 - 900,000

Full time

14 days+

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Job summary

LaVie in Manila is seeking a Manager, Slots to oversee shift operations, supervise staff, and ensure smooth gaming floor service, safety, and cleanliness. You will supervise, coach, manage promotions updates, handle jackpots and payments, and maintain KPIs, with English communication and willingness to extend hours.

The role requires strong leadership on the gaming floor and a focus on delivering outstanding guest experiences in a dynamic environment.

Qualifications

At least 1 year as Slots Assistant Manager or 5 years in a supervisory role.
Minimum of 5 years’ experience in slots operations.
Strong computer skills and ability to prepare reports.
Professional demeanor with strong communication skills in English.
Willingness to extend work hours when required.

Responsibilities

Assist in supervising shift operations and staff activities.
Conduct staff briefings to share promotions, goals, incidents, and operational updates.
Monitor gaming area ambiance, cleanliness, and equipment; report irregularities promptly.
Ensure manpower availability, product knowledge, and service efficiency to meet guest expectations.
Resolve guest and employee issues within authorized limits, escalating when necessary.
Process jackpots, manual payments, and incident reports accurately and within guidelines.
Review staff performance, provide coaching/training, and recommend development plans.
Lead by example, ensuring departmental KPIs are achieved and guest experiences remain positive.