Senior Slot Floor Supervisor

Westside Resort; Parañaque; Presencial; PHP 335.000 - 670.000; Jornada completa

Descripción de la vacante

Westside Resort is seeking a Slot Supervisor to oversee daily slot operations on the gaming floor in Parañaque, Philippines. The role ensures excellent customer service, adherence to gaming regulations and policies, and a safe, engaging environment for slot players.

Supervises Slot Ambassadors and supports operational standards. You will train, guide and evaluate staff, validate payouts, assist with machine commissioning and ensure quick resolution of guest concerns while maintaining high

Formación

• College degree required.
• 4 years of customer service experience within Slots Operations.
• Supervisory experience preferred.
• Pagcor Gaming Employment Licence (GEL) required.

Responsabilidades

• Provide training, mentorship, counselling and performance evaluations to Slot Ambassadors while ensuring compliance with operational standards, departmental policies and procedures.
• Perform and authorise slot payouts, ensuring correct payment and verification of payouts.
• Validate jackpot amounts and machine details in accordance with payout matrix and regulations.
• Assist with commissioning of new machines and machine verification checks.
• Maintain clean, safe gaming floor and report hazards promptly.
• Engage slot players, provide game information and assist with membership registration.
• Resolve guest concerns professionally with high standards of courtesy and responsiveness.
• Attend required training and tests on slot operations.
• Demonstrate flexibility with schedules and adhere to company policies.
• Prioritise important work and ensure quality and accuracy in service delivery.

Conocimientos

Customer service

Attention to detail

Guest relations

Educación

College degree

Descripción del empleo

Westside Resort is seeking a Slot Supervisor to oversee daily slot operations on the gaming floor in Parañaque, Philippines. The role ensures excellent customer service, adherence to gaming regulations and policies, and a safe, engaging environment for slot players.

Supervises Slot Ambassadors and supports operational standards. You will train, guide and evaluate staff, validate payouts, assist with machine commissioning and ensure quick resolution of guest concerns while maintaining high