Site IT Administrator - Keep Call Center Tech Running

ResultsCX Named ‘Major Contender’ in Everest Group; Batangas City; On-site; PHP 279,000 - 558,000; Full time

Job summary

ResultsCX is seeking a Site IT Administrator in Lipa, Philippines to support end-users and infrastructure in the call center, coordinate with Corporate Support on outages, and participate in IT projects with Corporate IT teams.

We require a 2-year technical degree or equivalent experience, plus 2+ years in a dynamic IT environment. Strong Windows knowledge, hardware, networking basics, and imaging skills are essential, along with good English communication.

Qualifications

• 2 year degree in a technical field or equivalent experience.
• 2+ years additional experience in a dynamic IT systems administration/helpdesk environment, or providing hands-on support to 100+ end users.
• In-depth knowledge of Windows operating systems and experience with a wide variety of software applications.
• Experience installing/troubleshooting PC/server hardware components.
• Basic understanding of LAN/WAN networking, TCP/IP, and VoIP technologies.
• Broad experience with Imaging of Windows PC using a variety of tools
• Ability to read and create paper and electronic documents such as technical diagrams, flowcharts, presentations, etc.
• Ability to read, write, and verbally communicate in English at a proficient level.
• Schedule flexibility to work overtime and on-call.
• Excellent motivation, dependability, accountability, and punctuality.

Responsibilities

• Provides IT desktop support to Call Center employees and Agents.
• Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT.
• Promptly escalates high level outages to corporate Support, and assists with resolution.
• Performs coordinated tasks associated with Corporate IT projects affecting site.
• Attends meetings with Corporate IT and conference calls with remote IT personnel.
• Maintains IT documentation of processes and applications.
• Assists corporate IT with enforcement of IT policies and security auditing.
• Handles local technology administration, including working with local vendors, contactors, and service providers.
• Performs all functions as defined in the Call Center IT Roles and Responsibilities documentation.

Skills

Windows OS

IT desktop support

Troubleshooting hardware

LAN/WAN networking

Imaging Windows PCs

English communication

Education

2 year technical degree or equivalent experience

Job description

ResultsCX is seeking a Site IT Administrator in Lipa, Philippines to support end-users and infrastructure in the call center, coordinate with Corporate Support on outages, and participate in IT projects with Corporate IT teams.

We require a 2-year technical degree or equivalent experience, plus 2+ years in a dynamic IT environment. Strong Windows knowledge, hardware, networking basics, and imaging skills are essential, along with good English communication.