Site IT Administrator: End-User & Systems Support

ResultsCX Named ‘Major Contender’ in Everest Group; Metro Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

ResultsCX Site IT Administrator in Pasig - PH provides IT desktop support to Call Center staff, collaborating with Corporate IT on outages, documentation, and IT project tasks. The role involves coordinating with local vendors and attending meetings with Corporate IT to ensure smooth operations.

The candidate should have a 2-year technical degree or equivalent, 2+ years in a hands-on IT environment supporting 100+ users, strong Windows expertise, and good English communication skills, with

Qualifications

• 2 year degree in a technical field or equivalent experience.
• 2+ years additional experience in a dynamic IT systems administration/helpdesk environment, or providing hands-on support to 100+ end users.
• In-depth knowledge of Windows operating systems and experience with a wide variety of software applications.
• Experience installing/troubleshooting PC/server hardware components.
• Basic understanding of LAN/WAN networking, TCP/IP, and VoIP technologies.
• Broad experience with Imaging of Windows PC using a variety of tools
• Ability to hear and understand customer inquiries and oral instructions from supervisors in person, in writing, and over the telephone.
• Ability to read, write, and verbally communicate in English at a proficient level.
• Excellent motivation, dependability, accountability, and punctuality.
• Schedule flexibility to work overtime and on-call.

Responsibilities

• Provides IT desktop support to Call Center employees and Agents.
• Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT.
• Promptly escalates high level outages to corporate Support, and assists with resolution.
• Performs coordinated tasks associated with Corporate IT projects affecting site.
• Attends meetings with Corporate IT and conference calls with remote IT personnel.
• Maintains IT documentation of processes and applications.
• Assists corporate IT with enforcement of IT policies and security auditing.
• Handles local technology administration, including working with local vendors, contactors, and service providers.
• Performs all functions as defined in the Call Center IT Roles and Responsibilities documentation.

Skills

Windows OS

End-user support

Networking basics

English communication

Documentation

IT policies enforcement

Education

Two-year technical degree or equivalent

Tools

Imaging Windows PCs

PC hardware troubleshooting

Job description

ResultsCX Site IT Administrator in Pasig - PH provides IT desktop support to Call Center staff, collaborating with Corporate IT on outages, documentation, and IT project tasks. The role involves coordinating with local vendors and attending meetings with Corporate IT to ensure smooth operations.

The candidate should have a 2-year technical degree or equivalent, 2+ years in a hands-on IT environment supporting 100+ users, strong Windows expertise, and good English communication skills, with