Site IT Administrator: End-User Support & Outage Escalation

ResultsCX Named ‘Major Contender’ in Everest Group; Lipa; On-site; PHP 300,000 - 540,000; Full time

Job summary

ResultsCX is seeking a Site IT Administrator in Lipa, Philippines to support end-users and infrastructure at the call center. You will collaborate with Corporate IT on outages and IT projects, ensuring smooth operations.

The role requires hands-on desktop support for over 100 end users, Windows expertise, imaging, basic networking, and security practices. Strong English communication and punctuality are essential.

Qualifications

• 2 year degree in a technical field or equivalent experience.
• 2+ years in a dynamic IT systems administration/helpdesk environment.
• Strong knowledge of Windows OS and software applications.
• Experience with PC/server hardware installation/troubleshooting.
• Basic LAN/WAN networking, TCP/IP, and VoIP knowledge.
• Imaging Windows PCs with various tools.
• Strong English communication and documentation skills.

Responsibilities

• Provides IT desktop support to Call Center employees and Agents.
• Proactively identifies IT issues and reports to Corporate IT.
• Escalates high level outages to corporate Support and assists with resolution.
• Performs tasks related to Corporate IT projects affecting the site.
• Attends meetings with Corporate IT and conference calls with remote IT personnel.
• Maintains IT documentation of processes and applications.
• Supports IT policy enforcement and security auditing.
• Manages local technology administration with vendors and service providers.

Skills

Windows OS

PC/Server hardware

LAN/WAN TCP/IP

VoIP technologies

Imaging Windows PCs

English communication

IT documentation

Vendor coordination

Education

Two-year technical degree

Tools

Imaging Windows PCs

Job description

ResultsCX is seeking a Site IT Administrator in Lipa, Philippines to support end-users and infrastructure at the call center. You will collaborate with Corporate IT on outages and IT projects, ensuring smooth operations.

The role requires hands-on desktop support for over 100 end users, Windows expertise, imaging, basic networking, and security practices. Strong English communication and punctuality are essential.