Site IT Administrator: Call Center Tech & On-Call Support

ResultsCX Named ‘Major Contender’ in Everest Group; Santo Tomas; On-site; PHP 240,000 - 360,000; Full time

Job summary

ResultsCX is seeking a Site IT Administrator to support end-users and infrastructure at the Lipa, PH site. You will work with Corporate IT on outages, assist with IT projects, and maintain IT documentation while coordinating with local vendors and remote personnel.

You will provide desktop support to Call Center employees, proactively identify issues, and escalate outages to corporate support to drive timely resolutions. English communication is essential.

Qualifications

• 2 year degree in a technical field or equivalent experience.
• 2+ years of experience in a dynamic IT systems administration or helpdesk environment serving 100+ end users.
• Strong knowledge of Windows operating systems and common software.
• Experience installing/troubleshooting PC/server hardware components.
• Basic LAN/WAN networking, TCP/IP, and VoIP understanding.
• Experience imaging Windows PCs using multiple tools.
• Ability to read and communicate in English at proficient level.
• Schedule flexibility for overtime and on-call.
• Excellent motivation, dependability, accountability.

Responsibilities

• Provides IT desktop support to Call Center employees and Agents.
• Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT.
• Promptly escalates high level outages to corporate Support, and assists with resolution.
• Performs coordinated tasks associated with Corporate IT projects affecting site.
• Attends meetings with Corporate IT and conference calls with remote IT personnel.
• Maintains IT documentation of processes and applications.
• Assists corporate IT with enforcement of IT policies and security auditing.
• Handles local technology administration, including working with local vendors, contactors, and service providers.
• Performs all functions as defined in the Call Center IT Roles and Responsibilities documentation.

Skills

Windows OS

Networking basics

VoIP knowledge

PC/Server hardware

IT documentation

Customer service

English communication

Education

2 year degree in technical field

Tools

Imaging tools

Job description

ResultsCX is seeking a Site IT Administrator to support end-users and infrastructure at the Lipa, PH site. You will work with Corporate IT on outages, assist with IT projects, and maintain IT documentation while coordinating with local vendors and remote personnel.

You will provide desktop support to Call Center employees, proactively identify issues, and escalate outages to corporate support to drive timely resolutions. English communication is essential.