Onsite IT Admin - Call Center Tech & Support

ResultsCX; Cainta; On-site; PHP 360,000 - 480,000; Full time

Job summary

ResultsCX is seeking a Site IT Administrator in the Philippines (Cainta) to support end-users and maintain site infrastructure. You will work with the Corporate Support team on escalation and outage resolution and collaborate with Corporate IT groups involved in IT projects.

The role requires 2+ years in a dynamic IT systems administration or helpdesk environment, strong Windows OS knowledge, and ability to communicate in English.

Qualifications

• 2 year technical degree or equivalent experience.
• 2+ years in IT systems administration or helpdesk serving 100+ end users.
• Strong Windows OS knowledge and software familiarity.

Responsibilities

• Provide IT desktop support to Call Center employees and Agents.
• Proactively identify potential IT problems and report to Corporate IT.
• Escalate high level outages to Corporate Support and assist with resolution.
• Conduct tasks related to Corporate IT projects affecting the site.
• Attend meetings with Corporate IT and conference calls with remote IT personnel.
• Maintain IT documentation of processes and applications.
• Assist with enforcement of IT policies and security auditing.
• Manage local technology administration with local vendors and service providers.
• Perform functions as defined in Call Center IT Roles and Responsibilities.

Skills

End-user support

English communication

Problem escalation

Team collaboration

Education

2 year technical degree

Tools

Imaging Windows PCs

Job description

ResultsCX is seeking a Site IT Administrator in the Philippines (Cainta) to support end-users and maintain site infrastructure. You will work with the Corporate Support team on escalation and outage resolution and collaborate with Corporate IT groups involved in IT projects.

The role requires 2+ years in a dynamic IT systems administration or helpdesk environment, strong Windows OS knowledge, and ability to communicate in English.