Site IT Administrator: Call Center Desktop & Network Ops

ResultsCX Named ‘Major Contender’ in Everest Group; Santa Cruz; On-site; PHP 279,000 - 502,000; Full time

Job summary

ResultsCX is seeking a Site IT Administrator to support end-users and infrastructure at the Lipa call center. You will collaborate with Corporate Support on outages and with IT projects across the site.

The role requires hands-on desktop support for Call Center employees, proactive problem detection, quick escalation of outages, and maintaining IT documentation. You will work with local vendors and help enforce IT policies.

Qualifications

• A 2-year degree in a technical field or equivalent experience.
• 2+ years of IT systems administration or helpdesk experience supporting 100+ end users.
• In-depth knowledge of Windows operating systems and a wide variety of software applications.
• Experience installing/troubleshooting PC/server hardware components.
• Basic understanding of LAN/WAN networking, TCP/IP, and VoIP technologies.
• Broad experience imaging Windows PCs using various tools.
• Ability to understand customer inquiries and follow verbal and written instructions.
• Ability to read and create technical documents such as diagrams and flowcharts.
• Strong English communication, motivation, dependability, and punctuality.
• Schedule flexibility to work overtime and on-call.

Responsibilities

• Provides IT desktop support to Call Center employees and Agents.
• Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT.
• Promptly escalates high level outages to corporate Support, and assists with resolution.
• Performs coordinated tasks associated with Corporate IT projects affecting site.
• Attends meetings with Corporate IT and conference calls with remote IT personnel.
• Maintains IT documentation of processes and applications.
• Assists corporate IT with enforcement of IT policies and security auditing.
• Handles local technology administration, including working with local vendors, contactors, and service providers.
• Performs all functions as defined in the Call Center IT Roles and Responsibilities documentation.

Skills

End-user support

Technical documentation

English communication

Education

2-year technical degree

Tools

Windows OS

PC/server hardware

Imaging Windows PCs

LAN/WAN networking

VoIP technologies

Job description

ResultsCX is seeking a Site IT Administrator to support end-users and infrastructure at the Lipa call center. You will collaborate with Corporate Support on outages and with IT projects across the site.

The role requires hands-on desktop support for Call Center employees, proactive problem detection, quick escalation of outages, and maintaining IT documentation. You will work with local vendors and help enforce IT policies.