Single Carrier Landside Operations Specialist - Spanish Speaker

Maersk; Pasig; Presencial; PHP 420.000 - 660.000; Jornada completa

Descripción de la vacante

Maersk in Pasig City seeks an experienced dispatch professional to manage end-to-end container dispatch across truck, rail, and barge networks. You will coordinate with customers, carriers, and terminals to maintain service levels, monitor movements, and drive timely corrective actions.

The role emphasizes on-site work, cross-functional collaboration, and ongoing process improvements to eliminate disruptions and enhance efficiency. Portuguese and English fluency is required.

Formación

• Bachelor's degree required.
• Must be able to speak and write Portuguese and English.
• 3–5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice.
• Willing to work onsite in Pasig City with a full mid shift schedule.

Responsabilidades

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders.
• Monitor shipment and container movements and drive timely corrective actions.
• Ensure customer service commitments through planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries and managing expectations.
• Maintain accurate records and documentation for visibility and compliance.
• Oversee accessorial costs and equipment utilization to drive efficiency.
• Foster stakeholder partnerships and support cross-functional objectives.

Educación

Bachelor's Graduate

Herramientas

MS Office

SAP BI

Assisting software

Descripción del empleo

This position is responsible for managing end-to-end dispatch operations, including shipment planning, carrier assignment, container movement monitoring, and ensuring timely delivery to customer locations. In addition to dispatch execution, the role oversees exception management activities such as vendor dispute resolution, charge approvals, and addressing operational issues that disrupt the standard process flow. The position also drives continuous improvement by identifying and implementing solutions to eliminate recurring disruptions and enhance overall process efficiency.

Key Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Qualifications

• Bachelor's Graduate
• Should be able to speak and write Portuguese and English
• Minimum of 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)
• Must be willing to work onsite in Pasig City; Full mid shift schedule

Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague wouldbe responsible foroperating, any other assisting software.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.