Single Carrier Landside Operations Specialist - Spanish Speaker

APM Terminals; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk in Pasig City is seeking an experienced Customer Service professional to coordinate end-to-end container dispatch across truck, rail, and barge networks. You will manage interactions with customers, carriers, terminal operators and internal teams to resolve issues and ensure on-time delivery.

The role requires 3–5 years in Customer Service or shipping, fluency in Spanish and English, and willingness to work onsite in Pasig with a mid-shift schedule.

Qualifications

• Bachelor's degree required.
• Fluent in Spanish and English (spoken and written).
• 3–5 years in Customer Service, BPO, or Shipping Industry (voice/non-voice).
• Willing to work onsite in Pasig City with a full mid shift schedule.

Responsibilities

• Coordinate end-to-end container dispatch across truck, rail, and barge networks.
• Interact with customers, carriers, terminal operators, and internal stakeholders to resolve issues.
• Monitor shipment and container movements and drive timely corrective actions.
• Ensure customer service commitments through planning, communication and exception management.
• Deliver a customer-centric experience by addressing inquiries and managing expectations.

Skills

Spanish

English

Education

Bachelor's degree

Tools

MS Office

SAP BI

Job description

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job. We Offer Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded. On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities. On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Qualifications

• Bachelor's Graduate
• Should be able to speak and write Spanish and English
• Minimum of 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)
• Must be willing to work onsite in Pasig City; Full mid shift schedule
• Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague would be responsible for operating, any other assisting software.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use your website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.