Single Carrier Landside Specialist (Spanish Speaker)

Maersk; Pasig; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Maersk in Pasig is seeking a Single Carrier Landside Specialist who speaks Spanish to coordinate end-to-end container dispatch and resolve operational issues. You will interact with customers, carriers, and internal teams to ensure timely service and data accuracy.

The role requires Spanish and English proficiency, and is onsite with a night shift may be required. You will contribute to service excellence by monitoring shipments, managing exceptions, and driving continuous process improvements

Formación

• Bachelor's degree or equivalent qualification.
• Must be able to speak and write Spanish and English.
• 3–5 years of experience in Customer Service, BPO, or shipping industry for voice/non-voice.
• Willing to work onsite in Pasig City; night shift may be required.
• Experience with MS Office, SAP BI, and logistics software is advantageous.

Responsabilidades

• Coordinate end-to-end container dispatch across truck, rail, and barge networks.
• Interact daily with customers, carriers, terminal operators, and internal teams to resolve issues.
• Monitor shipment movements and drive timely corrective actions.
• Meet customer service commitments through planning and communication.
• Deliver a customer-centric experience by handling inquiries and managing expectations.
• Maintain accurate records, system updates, and documentation for visibility and compliance.
• Oversee accessorial costs and equipment utilization to drive efficiency.
• Foster partnerships and support cross-functional objectives and process improvements.

Conocimientos

Spanish language

Customer Service

Communication skills

Problem solving

Educación

Bachelor's degree

Herramientas

MS Office tools

SAP BI

Logistics software

Descripción del empleo

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Single Carrier Landside Specialist (Spanish Speaker)

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Qualifications

• Bachelor's Graduate
• Should be able to speak and write Spanish and English
• Minimum of 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)
• Must be willing to work onsite in Pasig City; Full night shift schedule
• Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague would be responsible for operating, any other assisting software.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].