Single Carrier Landside Operations Specialist - Spanish Speaker

Maersk Global Service Centres; Pasig; Sur place; PHP 420 000 - 620 000; Plein temps

Avantages offerts par ce poste

Global company

Bonuses

Career growth

Work-life balance

Health and Life Insurance

Retirement Plan

Wellness programs

Paid leaves

Résumé du poste

Maersk Global Service Centres in Pasig is seeking an Operations Specialist to coordinate end-to-end dispatch and liaise with customers, carriers, and terminals. The role focuses on delivering timely service, resolving issues, and maintaining detailed records across global operations.

The ideal candidate has 3–5 years in customer service or shipping operations, with fluency in Spanish and English, and is prepared to work onsite in Pasig City across shifts.

Qualifications

• Bachelor's degree required.
• Fluency in Spanish and English (spoken and written).
• 3–5 years in Customer Service, BPO, or Shipping industry (voice/non-voice).
• Willingness to work onsite in Pasig City, any shift.

Responsabilités

• Coordinate end-to-end container dispatch across truck, rail, and barge networks with timely execution.
• Interact daily with customers, carriers, terminal operators, and internal stakeholders to resolve issues.
• Monitor shipments and container movements, identify risks, and drive corrective actions.
• Ensure customer service commitments through planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries and managing expectations.
• Maintain accurate records, system updates, and documentation for visibility and compliance.
• Oversee accessorial costs, equipment utilization, and related approvals to improve efficiency.
• Foster strong partnerships and support cross-functional goals and vendor performance.

Connaissances

Spanish language

English language

Customer service

Formation

Bachelor's degree

Outils

MS Office

SAP BI

Description du poste

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities

Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.

Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.

Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.

Ensure achievement of customer service commitments through effective planning, communication, and exception management.

Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.

Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.

Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.

Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Qualifications

Bachelor's Graduate

Should be able to speak and write Spanish and English

Minimum of 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)

Must be willing to work onsite in Pasig City in any work shift

Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague wouldbe responsible foroperating, any other assisting software.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

Perks and benefits

• Opportunity to work for a large global company
• Great Compensation and Bonuses
• Career Growth and Professional Development
• Work-life balance
• Health and Life Insurance
• Retirement Plan
• Comprehensive Health and Wellness Programs
• Paid Leaves

Maersk is the global leader in integrated logistics and industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. We thrive on diversity, collaboration, and continuous learning, ensuring our team reflects and understands our global customers.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter and more sustainable future.

Maersk is the global leader in integrated logistics and industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. We thrive on diversity, collaboration, and continuous learning, ensuring our team reflects and understands our global customers.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter and more sustainable future.

What can I earn as an Operations Specialist