Showroom and Sales Operations Manager

Dexterton Corporation; San Juan; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Dexterton Corporation is seeking a Showroom and Sales Operations Manager to lead the showroom and retail sales team in San Juan, Metro Manila. You will drive sales growth, manage inventory, and ensure outstanding customer experiences while upholding company standards.

You will oversee daily operations, coach staff, implement sales strategies, and collaborate with regional teams to support launches and operational needs.

Qualifications

• 3+ years of proven showroom management or retail sales operations leadership experience.
• Ability to recruit, onboard, train, and manage a sales team.
• History of achieving and exceeding sales targets and revenue growth.
• Strong knowledge of retail operations, CRM, and inventory control.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Oversee daily showroom and sales operations including cash management and security compliance.
• Lead, coach, and develop showroom sales team through recruitment and training.
• Develop and execute sales strategies to meet revenue targets and KPIs.
• Monitor sales performance, customer trends and market opportunities for growth.
• Ensure excellent customer service and resolve escalations; foster long-term relationships.
• Manage visual merchandising to align with branding and sales goals.
• Oversee inventory planning, stock replenishment, and regular audits.
• Analyze sales data and feedback to drive improvements.
• Collaborate with suppliers and regional management on launches and requirements.
• Ensure compliance with policies, health and safety regulations.

Skills

Leadership

Sales management

Customer relationship management

Inventory control

Data analysis

POS systems

Microsoft Office

Tools

POS platforms

Microsoft Office

Job description

About the role

Dexterton Corporation is seeking an experienced and results-driven Showroom and Sales Operations Manager to join our retail operations team in San Juan, Metro Manila. This full-time position offers an exciting opportunity to oversee showroom operations while driving sales growth, operational efficiency, and exceptional customer experiences. As the Showroom and Sales Operations Manager, you will be responsible for managing all aspects of showroom performance, sales execution, team leadership, inventory control, and customer engagement. This role is instrumental in achieving revenue targets, enhancing operational excellence, and strengthening the company's presence in the market.

Key responsibilities

• Oversee daily showroom and sales operations, including opening and closing procedures, cash management, operational controls, and security compliance.

• Lead, coach, and develop the showroom sales team through recruitment, onboarding, training, performance management, and workforce planning.

• Develop and execute sales strategies to achieve and exceed revenue targets, profitability goals, and key performance indicators (KPIs).

• Monitor sales performance, customer trends, and market opportunities to identify areas for growth and business development.

• Ensure excellent customer service standards by addressing customer inquiries, resolving escalations, and fostering long-term customer relationships.

• Manage visual merchandising standards to create an engaging showroom environment aligned with company branding and sales objectives.

• Oversee inventory planning, stock replenishment, and regular stock audits to ensure product availability and minimize losses.

• Analyze sales data, operational metrics, and customer feedback to drive continuous improvement and strategic decision-making.

• Collaborate with suppliers, internal departments, and regional management to support sales initiatives, product launches, and operational requirements.

• Ensure compliance with company policies, health and safety regulations, and retail operational standards.

About you

• 3+ years of proven experience in showroom management, retail sales management, or a similar sales operations leadership role.

• Strong leadership and people management skills with a demonstrated ability to build, motivate, and develop high-performing teams.

• Proven track record of achieving and exceeding sales targets while managing showroom operations effectively.

• Excellent knowledge of sales management principles, retail operations, customer relationship management, and inventory control.

• Strong analytical skills with the ability to interpret sales reports, identify trends, and implement data-driven solutions.

• Proficiency in retail management systems, point-of-sale (POS) platforms, and Microsoft Office applications.

• Excellent communication, negotiation, and interpersonal skills, with the ability to engage effectively with customers, staff, suppliers, and management.

• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.

• Customer-focused mindset with a commitment to delivering exceptional service and driving customer loyalty.

• Flexibility to work retail hours, including weekends and public holidays, when business needs require.