Sales & Customer Experience Manager

OptiHR Business Solutions Inc.; Mabalacat; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

OptiHR Business Solutions Inc. in Pampanga is seeking an experienced Sales & Customer Experience Manager to lead the day-to-day operations of a premium retail location.

You will drive sales, coach the team, and ensure a first-class customer journey across all touchpoints. The role blends sales, customer experience, team leadership, and branch operations, with responsibility for maintaining premium brand standards and CRM-driven performance.

Qualifications

• Bachelor's degree preferred in Business, Marketing, Management
• Proven experience in sales, retail operations, customer experience, or another customer-facing commercial environment
• Experience leading or supervising a sales, retail, customer service, or branch team
• Experience from premium retail, consumer technology, luxury or lifestyle brands, beauty, hospitality, airlines, banking, telecommunications, real estate, or other customer-facing sales environments is highly relevant
• Strong leadership, coaching, and people management skills
• Demonstrated ability to drive sales performance and achieve business targets
• Excellent communication, presentation, and relationship-building skills
• Professional, confident, approachable, and comfortable representing a premium global brand
• Commercially minded while maintaining a strong customer-first approach
• Comfortable learning new products and explaining technical concepts
• Strong organizational, problem-solving, and time management skills
• Comfortable using CRM and other digital business tools
• Willing to work onsite in Cebu on a rotating schedule, including weekends and holidays as required
• Must possess a valid driver's license

Responsibilities

• Lead the team in delivering an exceptional and personalized customer experience.
• Engage with customers, understand their needs, and recommend appropriate products and solutions.
• Support the team in delivering engaging product presentations and demonstrations.
• Build strong customer relationships and support prospective customers throughout their buying journey.
• Drive branch sales performance and ensure individual and team targets are achieved.
• Monitor the sales pipeline, customer follow-ups, and CRM activity.
• Lead, coach, and motivate the branch team to achieve sales and customer experience objectives.
• Set clear expectations and provide regular coaching and performance feedback.
• Develop strong product knowledge, sales capability, and customer service standards across the team.
• Create a positive, collaborative, and high-performance working environment.
• Lead by example and remain actively involved in customer interactions and sales activities.
• Take ownership of the overall day-to-day operation and performance of the branch.
• Ensure the showroom and customer areas are maintained to premium brand standards.
• Monitor staffing, scheduling, customer flow, and operational requirements.
• Ensure company policies, processes, and service standards are consistently followed.
• Maintain accurate customer and business information through company systems and CRM tools.
• Monitor branch performance and provide regular updates to management.
• Identify opportunities to improve sales, customer experience, and operational efficiency.

Skills

Sales

Customer Experience

Team Leadership

Branch Operations

CRM Tools

Product Demos

Relationship Building

Communication

Coaching

On-site Work

Education

Bachelor's degree in Business/Marketing/Management

Tools

CRM Software

POS Systems

MS Office

Job description

Location: Pampanga
Employment Type: Full-time

About the Role

We are looking for an experienced and customer-focused Sales & Customer Experience Manager to lead the day-to-day operations of a premium retail location in Pampanga.

This is a hands-on leadership role combining sales, customer experience, team leadership, and branch operations. You will lead by example—engaging with customers, developing the team, driving sales performance, and ensuring every customer receives an exceptional experience.

We welcome leaders from premium retail, consumer technology, luxury or lifestyle brands, beauty, hospitality, airlines, banking, telecommunications, real estate, or other customer-facing sales environments.

Key Responsibilities

Sales & Customer Experience

• Lead the team in delivering an exceptional and personalized customer experience.

• Engage with customers, understand their needs, and recommend appropriate products and solutions.

• Support the team in delivering engaging product presentations and demonstrations.

• Build strong customer relationships and support prospective customers throughout their buying journey.

• Drive branch sales performance and ensure individual and team targets are achieved.

• Monitor the sales pipeline, customer follow-ups, and CRM activity.

Team Leadership

• Lead, coach, and motivate the branch team to achieve sales and customer experience objectives.

• Set clear expectations and provide regular coaching and performance feedback.

• Develop strong product knowledge, sales capability, and customer service standards across the team.

• Create a positive, collaborative, and high-performance working environment.

• Lead by example and remain actively involved in customer interactions and sales activities.

Branch Operations

• Take ownership of the overall day-to-day operation and performance of the branch.

• Ensure the showroom and customer areas are maintained to premium brand standards.

• Monitor staffing, scheduling, customer flow, and operational requirements.

• Ensure company policies, processes, and service standards are consistently followed.

• Maintain accurate customer and business information through company systems and CRM tools.

• Monitor branch performance and provide regular updates to management.

• Identify opportunities to improve sales, customer experience, and operational efficiency.

Qualifications

• Bachelor's degree in Business, Marketing, Management, or a related field is preferred.

• Proven experience in sales, retail operations, customer experience, or another customer-facing commercial environment.

• Previous experience leading or supervising a sales, retail, customer service, or branch team.

• Experience from premium retail, consumer technology, luxury or lifestyle brands, beauty, hospitality, airlines, banking, telecommunications, real estate, or other customer-facing sales environments is highly relevant.

• Strong leadership, coaching, and people management skills.

• Demonstrated ability to drive sales performance and achieve business targets.

• Excellent communication, presentation, and relationship-building skills.

• Professional, confident, approachable, and comfortable representing a premium global brand.

• Commercially minded while maintaining a strong customer-first approach.

• Comfortable learning new products and explaining technical concepts.

• Strong organizational, problem-solving, and time management skills.

• Comfortable using CRM and other digital business tools.

• Willing to work onsite in Cebu on a rotating schedule, including weekends and holidays as required.

• Must possess a valid driver's license

Take the Lead

If you're an experienced sales or customer experience leader who enjoys developing people, building customer relationships, driving results, and creating exceptional retail experiences, we'd love to hear from you.