Shopify Order & Customer Support Specialist

Unity Communications; Philippines; Remote; PHP 2,021,000 - 3,032,000; Full time

Job summary

Unity Communications seeks a reliable Customer Service & Order Support Representative for an on-site setup that has evolved into a full-time remote contract role. The position involves handling customer inquiries via email and web chat, managing orders in Shopify, and coordinating with warehouses to resolve delivery issues, while maintaining accurate records and providing occasional phone support.

The ideal candidate has 3–4 years in related roles, strong communication, and proficiency across

Qualifications

• Minimum 3–4 years of experience in customer service, e-commerce, order management or a similar role.
• Excellent written communication skills and the ability to communicate clearly and professionally with customers.
• Strong organizational skills and attention to detail.
• Comfortable taking ownership of individual customer issues and seeing them through to completion.
• Strong computer literacy and the ability to work across multiple systems simultaneously.
• Ideally experienced with Shopify, Microsoft Office, Adobe Acrobat, email/helpdesk platforms and web chat systems.
• Experience with e-commerce order management, shipping, returns, warranties or replacement parts is highly desirable.
• Good problem-solving skills and the ability to make sensible decisions without constant supervision.
• Friendly, patient and professional approach to customer service.
• Self-motivated and comfortable working independently in a remote environment.
• Reliable internet connection and a quiet, professional home workspace.

Responsibilities

• Respond to customer inquiries primarily through email and web chat.
• Manage individual customer orders from enquiry through to resolution.
• Assist customers with order status, shipping and delivery questions, returns, exchanges and product information.
• Troubleshoot customer issues and determine appropriate solutions.
• Coordinate and manage replacement parts, warranty items and missing or damaged components.
• Create, update and manage customer orders within Shopify.
• Maintain accurate customer notes, order records and follow-up information.
• Liaise with warehouses, carriers and other team members to resolve customer order and delivery issues.
• Follow up on outstanding customer cases and ensure issues are brought through to resolution.
• Provide occasional phone support when required.
• Complete general administrative tasks, including updating documents, spreadsheets, customer records and internal systems.
• Use Microsoft Office, Adobe Acrobat and other online tools to support daily operations.
• Help identify recurring customer or operational issues and bring them to management’s attention.
• To ideally work AEST hours.

Skills

Customer service

Order management

E-commerce

Attention to detail

Tools

Shopify

Microsoft Office

Adobe Acrobat

Email/helpdesk platforms

Web chat systems

Job description

Unity Communications seeks a reliable Customer Service & Order Support Representative for an on-site setup that has evolved into a full-time remote contract role. The position involves handling customer inquiries via email and web chat, managing orders in Shopify, and coordinating with warehouses to resolve delivery issues, while maintaining accurate records and providing occasional phone support.

The ideal candidate has 3–4 years in related roles, strong communication, and proficiency across