Shopify Support Specialist for Ecommerce

RemoteVA

Metro Manila

On-site

PHP 223,200 - 357,120

Full time

14 days+

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Job summary

RemoteVA is seeking a proactive Customer Service Representative with Shopify experience to support customers across emails, chat, and social platforms. You will handle order inquiries, tracking, refunds, exchanges, and more, ensuring a consistent brand voice and top-notch service.

Prior Shopify experience is a MUST, and a quiet, reliable home setup is preferred for remote work. Ideal candidates will be organized, able to manage multiple conversations, and possess excellent problem-solving and

Qualifications

Shopify experience is required.
Experience in customer service, preferably eCommerce.
Experience handling customer support via email, live chat, and social media.
Strong written English communication skills.
Excellent problem-solving and conflict-resolution skills.
Highly organized with strong attention to detail.
Ability to multitask and manage multiple conversations simultaneously.

Responsibilities

Respond promptly and professionally to customer emails regarding order status, shipping updates, returns, and general inquiries.
Provide real-time customer support through Shopify Chat.
Respond to customer messages and comments on Facebook and Instagram.
Assist customers with product inquiries, order tracking, refunds, exchanges, and other support requests.
Resolve customer concerns efficiently while maintaining a positive customer experience.
Coordinate with internal teams regarding order issues or escalations when necessary.
Maintain accurate records of customer interactions and follow up on unresolved concerns.
Ensure all customer communications reflect the company's brand and professionalism.