Remote Shopify Technical Support Engineer

Fresh Prints LLC; Manila; A distancia; PHP 2.205.000 - 3.466.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Flexible vacation

Descripción de la vacante

Intelligems is hiring a Technical Support Engineer to help ecommerce clients understand and troubleshoot our testing platform. You’ll report to the Support & Implementa tion Manager and communicate daily via email, Slack and chat to resolve issues and deliver an outstanding customer experience.

You’ll become a product expert, manage 20–30 conversations, and collaborate with internal teams on escalations while contributing to knowledge-sharing and training.

Formación

• Proven experience in technical/customer/merchant support or a related role.
• Experience in e-commerce (Shopify), SaaS, or analytics.
• Excellent communication and problem-solving skills.
• You love helping people and can think on your feet.
• Comfortable wearing many hats and juggling priorities.
• Ability to multitask, stay organized, and manage time effectively.
• Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus.
• Comfortable with providing weekend support.

Responsabilidades

• Deliver a best-in-class customer experience by responding promptly to customer inquiries
• Troubleshoot technical issues, identify root causes, and offer solutions or escalated when needed
• Become a product expert so you can answer questions quickly and accurately
• Manage 20–30 open customer conversations at a time
• Own follow-ups and ensure all tickets are resolved in a timely manner
• Collaborate with internal teams on escalated or complex issues
• Spot trends in support issues and share insights with product, tech, and ops
• Contribute to internal knowledge-sharing (documentation, training, etc.)

Conocimientos

E-commerce support

SaaS support

Excellent communication

Multitasking

Time management

Herramientas

Tableau

Looker

SQL

Descripción del empleo

Intelligems is hiring a Technical Support Engineer to help ecommerce clients understand and troubleshoot our testing platform. You’ll report to the Support & Implementa tion Manager and communicate daily via email, Slack and chat to resolve issues and deliver an outstanding customer experience.

You’ll become a product expert, manage 20–30 conversations, and collaborate with internal teams on escalations while contributing to knowledge-sharing and training.