Remote Beauty CX Specialist (Shopify & Support)

Kitsch, LLC; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Kitsch, LLC is seeking a Customer Service Representative to join our Customer Experience Team. You will respond to customer service tickets via email, chat, and phone, help customers with order-related requests using Shopify connected apps, and provide personalized product recommendations.

This full-time remote role is based in the Philippines. You should have 2–3 years in customer service, experience with Shopify or connected apps, and a proven ability to resolve complex issues with empathy and

Qualifications

• 2–3 years of experience in customer service.
• Track record of resolving complex customer issues.
• Experience with customer service software and tools.

Responsibilities

• Respond to tickets via email, chat, and phone in a timely manner.
• Troubleshoot and resolve complex customer issues including shipping delays, defects, missing packages, and payment issues.
• Escalate unresolved issues to appropriate departments and follow up until resolution.
• Collaborate with other Customer Service Representatives to address customer needs.
• Maintain in-depth knowledge of products, promotions, and policies.
• Provide personalized product recommendations based on customer needs.

Skills

Customer service experience

Complex issue resolution

Empathy & communication

Education

High school diploma

Tools

Shopify/connected apps

Customer service software

Job description

Kitsch, LLC is seeking a Customer Service Representative to join our Customer Experience Team. You will respond to customer service tickets via email, chat, and phone, help customers with order-related requests using Shopify connected apps, and provide personalized product recommendations.

This full-time remote role is based in the Philippines. You should have 2–3 years in customer service, experience with Shopify or connected apps, and a proven ability to resolve complex issues with empathy and