Remote Ecommerce Support Specialist Shopify Expert

Unity Communications; Philippines; Remote; PHP 1,305,000 - 2,176,000; Full time

Job summary

Unity Communications is seeking an Ecommerce Customer Support Representative for an onsite setup that operates remotely. The role requires handling inquiries via phone, email, and chat, and coordinating order details in Shopify while maintaining clear, professional communication with customers.

The position emphasizes reliability, strong technical literacy (Shopify, Microsoft Office, Adobe Acrobat), and the ability to work in a fast-paced environment with minimal supervision.

Qualifications

• 3–4 years of customer service experience in a call center or equivalent setting.
• Excellent verbal and written communication skills.
• Strong computer literacy and ability to multitask across platforms.

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Assist customers with order questions, returns, product information, and general support.
• Process and update orders in Shopify.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Tools

Shopify

Microsoft Office

Adobe Acrobat

Email platforms

Job description

Unity Communications is seeking an Ecommerce Customer Support Representative for an onsite setup that operates remotely. The role requires handling inquiries via phone, email, and chat, and coordinating order details in Shopify while maintaining clear, professional communication with customers.

The position emphasizes reliability, strong technical literacy (Shopify, Microsoft Office, Adobe Acrobat), and the ability to work in a fast-paced environment with minimal supervision.