Remote Shopify Technical Support Engineer

Fresh Prints LLC; Philippines; Remote; PHP 2,836,000 - 4,096,000; Full time

Benefits offered by this job

Competitive salary

Equity package

Flexible vacation and PTO

Job summary

Intelligems is seeking a Technical Support Engineer to help ecommerce clients understand, utilize, and troubleshoot our testing platform. You will report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.

Ideal candidates bring proven technical support experience, familiarity with Shopify/SaaS analytics, and excellent communication skills.

Qualifications

• Proven experience in technical/customer/merchant support or a related role.
• Experience in e-commerce (Shopify), SaaS, or analytics.
• Excellent communication and problem-solving skills.

Responsibilities

• Respond promptly to customer inquiries with best-in-class support.
• Troubleshoot technical issues and identify root causes.
• Become a product expert to answer questions quickly.
• Manage 20–30 open conversations at a time.
• Follow up to ensure tickets are resolved.
• Collaborate with internal teams on escalated issues.
• Spot trends and share insights with product, tech, and ops.
• Contribute to internal knowledge base and training.

Skills

Technical support

E-commerce (Shopify)

SaaS analytics

Tools

Tableau

Looker

SQL

BI platforms

Job description

Intelligems is seeking a Technical Support Engineer to help ecommerce clients understand, utilize, and troubleshoot our testing platform. You will report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.

Ideal candidates bring proven technical support experience, familiarity with Shopify/SaaS analytics, and excellent communication skills.