Bpo - Ecommerce Customer Support Representative (Onsite Setup)

Unity Communications; Philippines; Remote; PHP 1,305,000 - 2,176,000; Full time

Job summary

Unity Communications is seeking an Ecommerce Customer Support Representative for an onsite setup that operates remotely. The role requires handling inquiries via phone, email, and chat, and coordinating order details in Shopify while maintaining clear, professional communication with customers.

The position emphasizes reliability, strong technical literacy (Shopify, Microsoft Office, Adobe Acrobat), and the ability to work in a fast-paced environment with minimal supervision.

Qualifications

• 3–4 years of customer service experience in a call center or equivalent setting.
• Excellent verbal and written communication skills.
• Strong computer literacy and ability to multitask across platforms.

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Assist customers with order questions, returns, product information, and general support.
• Process and update orders in Shopify.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Tools

Shopify

Microsoft Office

Adobe Acrobat

Email platforms

Job description

BPO - Ecommerce Customer Support Representative (Onsite Setup)

Company : Unity Communications

Job Type : Full Time

Remote / Work from Home

Job Description

We’re seeking a highly motivated and experienced customer service professional to handle inbound inquiries via phone, email, and chat. This is a contract remote role (40 hours/week), you must be based in California for time zone alignment.

Key Responsibilities:

• Handle customer inquiries and support requests via phone, email, and live chat




• Assist customers with order questions, returns, product information, and general support




• Process and update orders in Shopify




• Communicate clearly and professionally in writing and over the phone




• Accurately complete tasks using Adobe Acrobat, Microsoft Office, and other systems

What We’re Looking For:

• Minimum 3–4 years of customer service experience in a call center or similar setting




• Excellent verbal and written communication skills




• Strong computer literacy and ability to multitask across platforms




• Ideally, experience with tools like Shopify,Microsoft Office,Adobe Acrobat,email platforms, and other digital systems




• A friendly, problem-solving attitude and a self-starter mindset




• Quiet, professional home work environment and reliable internet connection




• To ideally work PST hours initially as they ramp up and then move to CST